Payroll Support Specialist

W2 job to a staffing company Experience with Workday HRIS and Kronos is required KEY RESPONSIBILITES/REQUIREMENTS: Key Responsibilities Fulfill day-to-day functions of the payroll service team including but not limited to: Kronos timecard maintenance, Workday HRIS data integrity, accurate payroll process management via UltiPro, time accrual management and auditing of data sets between various payroll source systems Ensure Samsung company representatives utilize appropriate processing procedures within federal, state and local compliance regulations Effectively manage relationships within defined SLAs while providing on-going research, resolution, product support and a superior customer experience to workers, HR, accounting, retirement program and benefits administrators, as well as payroll and timekeeping vendors Act as the Level 2 Customer Experience team for payroll related inquiries submitted via Service Request ticketing system, phone and other various channels (inc. team email box management) Evaluate processes and procedural documents for increased efficiencies and opportunities for continuous improvement Manage leaves of absence and calculation of supplemental benefit payments Support Sr. Payroll Analysts in delivering high-quality results to payroll customers Support reoccurring and ad hoc reporting including production of basic to intermediate reporting to various internal and external stakeholders Support various project initiatives including collection of user requirements for system enhancements and solutions Support periodic and cumulative audit processes for monthly, quarterly and annual activities Other duties as assigned Qualifications: Demonstrated performance as NASSC Tier 1 Agent will be accepted in place of the below qualifications 3+ years of US & CAN work experience in a payroll role, preferably in a 3rd party payroll or shared service environment 2+ years in customer service related field and ability to demonstrate strong customer relationship skills Experience with top tier payroll and HRIS systems (UKGPro [UltiPro], UKG WFC [Kronos], UKG WFD [Dimensions] Workday or similar) Ability to troubleshoot and resolve requests using pre-defined and creative solutions Expertly interpret, create and present a variety of instructions furnished in written, oral, and diagram or schedule form Produce measurable results in a collaborative team environment as well as independently to manage time and priorities while achieving defined personal and team goals Payroll audit, control, quality assurance and/or tax management experience Payroll accounting experience including GL posting, accruals and reconciliation of payroll expenses Demonstrate intermediate knowledge of Microsoft Office Products, specifically Excel, Word and PowerPoint APA Fundamental Payroll Certificate (FPC) or Certified Payroll Professional (CPP) designations preferred Bachelor's degree preferred Key Results Areas Support Payroll Accuracy SLA at or above current SSC requirements Support payroll team Service Request Ticket resolution SLA at or above current SSC requirements Ensure key quality control activities are completed according to established schedule and guidelines Support team projects and continuous improvement initiatives