Crew Chief

Job Description

Job Description

SERVPRO Team Miller is the leading SERVPRO team in the country - we were named Franchise of the Year in 2020 and have regularly rated in the top 5 out of 2000+ teams across the country. With 24 territories across Michigan and Indiana, we service all of Metro Detroit, Saginaw/Midland Counties, Fort Wayne, Indianapolis, Chicago and Miami. Family owned and operated by the Miller Family, when you join our team you are joining our family. We are incredibly team oriented and strive to be the best of the best - we grow from within and we prioritize training and certifications for our teammates.

Do you love helping people through difficult situations?
Then don’t miss your chance to join our team as a Restoration Crew Chief. In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage “Like it never even happened”!

Our team is seeking someone who is comfortable working hard in challenging situations, enjoys meeting new people, has excellent communication skills, enjoys supervising others, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Are you highly dependable and super-excited about routinely exceeding expectations? Then YOU may be our perfect  HERO !

As a valued SERVPRO® employee, you will receive a competitive pay rate, with opportunity to learn and grow.

Job Description

This position is a part of our Restoration / Water Mitigation Team, you are the first responders onsite for water damage claims and you are responsible for beginning the claim process, determining the scope of work, performing demo as needed, daily monitoring and diary notes, and job closeout/customer satisfaction survey. Working in crews of two - technician and crew chief, you respond to service calls as needed and perform services as assigned, following SERVPRO® production guidelines. 

The Restoration Crew Chief assigns, coordinates, controls, and performs work activities on restoration projects to successfully fulfill service needs and facilitate a positive customer experience. As the front-line representative of the SERVPRO® brand, the Restoration Crew Chief demonstrates to customers and clients the company’s Here to Help® commitment.

Responsibilities

• Coordinate, oversee, and perform restoration processes as scheduled and ensure quality control
• Manage the customer and client experience and overall project satisfaction Communicate clear expectations to restoration technicians and supervise their activities
• Thoroughly document restoration projects support the services provided
• Manage labor, equipment, and supply usage on assigned projects
• Communicate progress, problems, and important updates with internal team members.
• Verify all safety protocols are established and followed for workplace safety
• Perform daily, weekly, and monthly vehicle and equipment maintenance, as assigned.
• Coach and train restoration technicians

Qualifications

• Effective oral communication
• Experience in cleaning/restoration preferred
• High school diploma/GED
• IICRC certifications preferred
• Ability to travel locally and out of state as necessary
• Ability to successfully complete a background check subject to applicable law

Physical & Work Environment Requirements

• Ability to regularly lift 50 pounds and ability to lift up to 100 pounds with assistance
• Exposure to chemicals
• Walking and standing for long periods of time, driving, sitting, climbing,
• Ability to climb ladders and work at ceiling heights
• Ability to work in tight spaces (e.g., crawls spaces under buildings)
• Repetitive pushing/pulling/lifting/carrying objects

Benefits Offered

• Medical, Vision, Dental
• 401K Matching
• Company Paid Life Insurance
• Paid Time Off
• Paid Holidays
• Paid Career Training & Certification Opportunities
• Employee Referral Program
• Customer Service Recognition Program