Associate Customer Support Engineer APAC

You could work anywhere. Why Figment? Figment powers the future of Web3 through industry‑leading blockchain infrastructure. As the leading provider of staking solutions, we help 500+ institutional clients optimize their crypto rewards, including top exchanges, asset managers, wallets, foundations, custodians, and major token holders. Our clients trust Figment for a comprehensive suite of services, including reward optimization, cutting‑edge API development, detailed rewards reporting, seamless partner integrations, governance support, and slashing protection. Backed by a team of passionate and intelligent Figmates, with a 100% remote‑first global presence across 12 countries, our company is on a mission to accelerate the adoption, growth, and long‑term success of the Web3 ecosystem. We’re building the infrastructure that will power the decentralized future. As a fast‑growing tech company, we’re looking for builders and innovators — people who thrive in the face of uncertainty and are motivated to make an impact. We are also looking for true teammates - people who are genuine, humble, and driven to level up together. If you're excited to shape the future, contribute to an energetic company culture, and work at the cutting edge of blockchain technology, we want you to join our team and help us lead the charge! Opportunity Overview We are seeking a detail‑oriented and technically proficient Support Engineer to join our team. In this role, you will serve as the frontline customer support for our blockchain infrastructure, products, and services. You'll work closely with developers, engineers, protocol teams, finance, and other internal groups while interfacing with end‑users to resolve their requests on technical and other issues, and enhance the customer experience. This is a full‑time position that requires flexibility across time zones, as you'll be supporting our global infrastructure and customer base. The role is unique because it combines technical blockchain expertise with customer‑facing support skills, making it perfect for someone who enjoys both solving complex technical challenges and helping others succeed. How you will make an impact Educate and assist customers and partners with blockchain product usage and best practices. Provide technical support and troubleshooting for blockchain platforms, APIs, and integrations. Collaborate with internal teams to resolve complex technical problems. Maintain technical documentation, knowledge base articles, and standard operating procedures. Participate in incident response and post‑mortem reviews for blockchain system outages. Suggest product improvements based on recurring support trends and customer feedback. What you bring to the team 2+ years of experience in technical support, DevOps, or backend engineering. Understanding of blockchain fundamentals (e.g., consensus algorithms, smart contracts, nodes). Experience with Ethereum, Bitcoin, or other blockchain platforms (e.g., Solana, Polkadot, Cosmos). Ability to work across time zones and participate in on‑call rotations. Excellent problem‑solving and communication skills. Even better if you have Experience interacting with Web3 technologies (e.g., wallets, Metamask, DeFi protocols). Technologies we use Blockchain platforms: Ethereum, Bitcoin, Solana, Polkadot, Cosmos. Support and project management tools: Zendesk, Slack, Jira, Notion. Teams you’ll collaborate with most often DevOps. Customer Success. Product teams. Why you might be excited about us At Figment, we offer an exciting range of competitive benefits designed to support and empower every member of our team. These will be discussed with you during the interview process. We are a team of under 200 members, which allows for an impactful contribution from day one. We place a strong focus on personal career development to shape a role that fits your goals and interests. Your satisfaction and well‑being matter to us, and we’re here to support your ongoing growth. Our culture is one of honesty, professionalism and risk taking in a high‑growth environment. Our team members recommend working at Figment — with an eNPS score of 54 (which is ranked as ‘great’!). We are also extremely proud of ranking as one of the top Web3 employers by Talent Titans. Compensation Figment is committed to transparency regarding pay, benefits, and other compensation types for all internal roles as well as all roles being hired. Compensation for this role will be disclosed during the interview process. #J-18808-Ljbffr