Account Manager

About Kisi

We are Kisi, a physical security tech company revolutionizing how businesses access and secure their spaces. Founded in 2012, with headquarters in Brooklyn, an office in Stockholm, and a global team, we create innovative, award‑winning hardware and compliance‑certified software that enable seamless, cloud‑based access to offices, facilities, and buildings. Our mission is to ensure ease of access and remote space management, fostering a future where spaces are securely connected and accessible without boundaries. At Kisi, you’ll join a creative and innovative team with a flat hierarchy, work closely with our co‑founders, and enjoy the freedom to work your way with a strong sense of ownership. If you’re passionate about cutting‑edge technology and want to be part of a dynamic team that’s making the world more secure and accessible, we want to hear from you!

About The Role

As an Account Manager at Kisi, you will be responsible for managing and growing relationships across an assigned portfolio of existing customers. You will serve as a trusted advisor throughout the customer lifecycle — driving retention, identifying expansion opportunities, supporting renewals, and ensuring customers are maximizing the value of the Kisi platform. You will work cross‑functionally with Sales, Support, Product, Billing, and Partnerships teams to deliver a strong customer experience while helping drive expansion MRR across hardware, software, integrations, intercom, visitor management, cameras, and other Kisi solutions. This is an exciting opportunity for someone who enjoys relationship‑building, consultative selling, problem solving, and working in a fast‑growing SaaS and physical security environment.

What you’ll do

• Manage a portfolio of SMB and Mid‑Market customer accounts across multiple verticals including fitness, coworking, commercial real estate, and education
• Build strong customer relationships through proactive communication, strategic business reviews, and operational support
• Drive customer retention and successful renewals while identifying risks early and partnering internally on mitigation plans
• Identify and close expansion opportunities including additional doors, locations, software licenses, integrations, intercom, visitor management, and camera solutions
• Partner closely with Billing Support and Technical Support to ensure customer issues are resolved efficiently
• Maintain accurate account activity, health status, renewal tracking, and opportunity management within HubSpot and Chargebee
• Collaborate with Product and Partnerships teams to relay customer feedback and identify growth opportunities
• Support onboarding coordination and customer adoption initiatives to improve long‑term account health
• Meet and exceed monthly expansion and retention targets
• Help improve internal processes, documentation, and customer success workflows as the Account Management function continues to scale

Qualifications

• 2–4 years of experience in Account Management, Customer Success, SaaS Sales, or a customer‑facing SaaS role
• Strong verbal and written communication skills in English
• Experience managing customer relationships, renewals, or expansion opportunities
• Comfortable working in a fast‑paced startup or high‑growth environment
• Strong organizational skills with the ability to manage multiple customer accounts simultaneously
• Experience using CRM systems such as HubSpot or Salesforce
• Ability to work cross‑functionally with technical and non‑technical teams
• Self‑motivated with strong ownership mentality and accountability
• Experience in SaaS, physical security, proptech, coworking, or fitness technology industries is highly desirable
• Experience with subscription‑based software or recurring revenue business models is highly desirable
• Additional language fluency such as Spanish or French is highly desirable