Technical Support Specialist III

Technical Support Specialist III

As a Technical Support Specialist III, this role involves designing, implementing, and maintaining network infrastructure for multiple clients, ensuring optimal performance, security, and reliability. The Technical Support Specialist III is expected to have strong technical expertise, excellent problem-solving skills, and the ability to work in a fast-paced, client-focused environment.

The Technical Support Specialist III will receive an hourly wage starting at $38.00 per hour up to $55.00 per hour. This position is a full-time position and may be required to work some weekends and holidays as needed.

Employer-Contributed Health Benefits

Employer-Contributed Dental & Vision Insurance

Employer-Contributed Life Insurance

401K Retirement Plan

Flexible Spending Account (FSA) Health Care Program

Employee Training and Certifications

Paid Holidays - 10 Days

Paid Sick Leave

Paid Vacation Time

Company Sponsored Luncheons and Fully Stocked Kitchen

Design, implement, and manage network systems including routers, switches, firewalls, and load balancers.

Monitor network performance and ensure high availability and reliability across client environments.

Troubleshoot and resolve network-related issues promptly, providing escalation support when necessary.

Perform network maintenance and upgrades, including patches and firmware updates.

Develop and enforce network security policies, disaster recovery plans, and backup procedures.

Conduct regular network performance testing and generate detailed reports.

Collaborate with internal teams and vendors to optimize network services.

Provide technical support and guidance to clients and junior staff.

Stay current with emerging technologies and best practices.

Performs review audits of client's current information systems.

Perform Disaster Recovery functions for supported end clients.

Perform Network and Security Audits.

Oversee and administer client's network servers, network infrastructure, peripheral devices, and workstations.

Monitor performance and maintain security of LANs. Work with multiple hardware and software platforms.

Ensure the integrity and security of enterprise data on host computers, multiple databases.

Practice network asset management, including maintenance of network component inventory and related documentation and technical specifications information.

Utilize our organization's monitoring software/hardware used in maintaining the client's network infrastructure.

Deployment and installation of workstations, hardware and software at client locations.

Driving to client sites to deliver goods and perform maintenance and troubleshooting as described above.

Driving is a core job function, and alternative transportation methods would not meet operational needs.

Bachelor's degree in computer science, Information Technology, or related field.

3–5 years of experience in network engineering, preferably in an MSP environment.

Strong knowledge of network protocols (TCP/IP, DNS, DHCP, TCP/IP) and routing/switching technologies.

Experience with firewalls, VPNs, SD-WAN, and network security principles.

Familiarity with cloud networking (AWS, Azure) and virtualization technologies.

Proficiency in network monitoring tools and remote management systems.

Relevant certifications such as CCNA, CCNP, CompTIA Network+ or Security+ are a plus.

Excellent communication and customer service skills.

Ability to work independently and participate in on-call rotations.

Ability to legally operate a motor vehicle in California and maintain a driving record that meets company safety standards.

Employment is contingent upon successfully completing a Criminal Justice Information Service (CJIS) background check, as required by law

Background check and drug screen will be conducted after a conditional offer of employment is made.