Quality Control Technician II

Who We Are
Products and solutions with purpose.

We started in a garage with one invention, Martcart™, the world's first electric shopping cart, born from our founder Bill Sage's desire to help his grandmother shop independently. From that start, Kiefer Sage has grown into a company that designs solutions and products with purpose, rooted in empathy, guided by innovation, and built to solve real problems.

Our Mission

At Kiefer Sage, we build amazing talent who build amazing businesses that make a difference in overlooked and underserved markets.

Our Core Values

Our values define our culture, guide our decisions, and shape the way we work.

• Love: We lead with empathy, respect, and care for others.
• Grit: We persevere with determination and resilience.
• Humility: We remain grounded, open-minded, and eager to learn.
• Own It: We take accountability and deliver with integrity.
• Make It Better: We pursue continuous improvement and innovation.

Benefits

We invest in our people by supporting their well-being, growth, and success.

• Medical, Dental, and Vision Insurance
• Life Insurance
• Short Term and Long-Term Disability
• Free Virtual Urgent, Mental Health Care, and Primary Health Care
• 401(k) Retirement Plan
• Tuition Reimbursement
• Bonus Opportunities

Job Description

Job Title: Quality Control Technician II

Department: Quality

Reports To: Director of Quality

FLSA Status: Non-Exempt

Location: Rogers (onsite)

Date: August 7, 2026

Summary/Objective

The Quality Control Technician II is responsible for supporting the Quality Department by performing incoming inspections, processing Returned Material Authorizations (RMAs), managing nonconforming materials (NCMs), and ensuring compliance with company quality standards. This position requires excellent attention to detail, strong organizational skills, proficiency in Microsoft Office, including Word and Excel, and the ability to communicate effectively with internal departments.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Assist the Receiving Department by performing and documenting 10% incoming receiving inspections in accordance with company quality procedures.
• Inspect, document, and process Returned Material Authorizations (RMAs).
• Identify, document, separate, and process nonconforming materials (NCMs) while ensuring proper disposition.
• Process Return to Vendor (RTV) materials and maintain accurate RTV documentation.
• Inspect incoming shipments for freight damage, photograph damaged materials, document findings on the Bill of Lading (BOL), and communicate discrepancies to Purchasing and Quality.
• Record inspection results, RMAs, RTVs, and inventory transactions in SyteLine.
• Support supplier quality initiatives by documenting vendor-related quality issues and assisting Purchasing with supplier corrective actions.
• Assist with Corrective and Preventive Actions (CAPA) by documenting root causes, corrective actions, and verification activities.
• Communicate quality concerns with Receiving, Production, Purchasing, and Engineering to ensure timely resolution.
• Support continuous improvement initiatives and maintain compliance with company quality standards and procedures.
• Maintain an organized isolated area for nonconforming and RMA materials.
• Perform other quality-related duties as assigned.

Competencies:

• Attention to detail and accuracy.
• Analytical and problem-solving skills.
• Organizational and time-management skills.
• Written and verbal communication skills.
• Proficiency in Microsoft Word, Excel, and ERP systems, including SyteLine.
• Ability to work collaboratively in a fast-paced manufacturing environment.

Supervisory Responsibility:

This position has no supervisory responsibility.


Work Environment:

This job operates in manufacturing and warehouse environments. While performing the duties of this job, the employee may be exposed to vibrations from pneumatic tools, noise, forklift traffic, and elevated heat during the summer months. Personal protective equipment, such as safety glasses and gloves, is required in some areas. Hearing protection is provided.

Physical Demands:

An employee must meet the physical demands described here to perform the essential functions of this job successfully.

While performing the duties of this job, the employee is regularly required to stand. The employee must frequently use hands and fingers to handle or feel objects, tools, or controls and climb or balance. The employee must walk, reach with hands and arms, stoop, kneel, crouch or crawl, and talk or hear.

The employee must regularly lift, push, pull, and grip. Must pass a physical fitness for duty test that assesses the ability to lift varying weights essential to job function. Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and the ability to adjust focus.

Position Type/Expected Hours of Work:

This is a full-time position, Monday through Friday, 7:00 a.m. to 3:30 p.m. Occasionally, overtime is required, and the employee must be able to work earlier than scheduled, later than scheduled, and on Saturdays.

Required Education and Experience:

• High School Diploma or equivalent.
• Proficient in Microsoft Word and Microsoft Excel.
• Strong attention to detail.
• Excellent organizational, communication(verbal and written), and documentation skills.
• Ability to work independently and manage multiple priorities.
• Ability to read and interpret engineering drawings.
• Basic knowledge of inspection tools and measuring equipment.

AAP/EEO Statement: KS provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed, and employees are treated during employment without regard to any of these characteristics. Discrimination of any type will not be tolerated.

Other Job Duties: This job description is a general description of essential job functions. It is not intended as an employment contract, nor is it intended to describe all duties someone in this position may perform. All employees of KS are expected to perform tasks as assigned by KS supervisory/management personnel, regardless of job title or routine job duties.