Certified Veterinary Technician Shift Lead

Certified Veterinary Technician Shift Lead Job posted to remain open for a minimum of two weeks from the position posted date. Location Davie-Pine Island Pay $23.43 - $33.84 /hour (general hiring range) Summary of Job Purpose and Function Banfield aspires to be a practice where, as a team, we make a positive impact on pet health care in hospitals, communities, and the field of veterinary medicine. Role Responsibilities Actively recruit new clients by promoting hospital services, Optimum Wellness Plans, preventative care and pet health needs. Manage routing the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team. Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, educating them about their pet's health, performing or preparing procedures that do not require veterinarian assistance, completing preparatory work for other procedures, and monitoring hospitalized or surgical pets. Upon approval from supervising veterinarian, perform veterinary technician appointments. All appointments must be under the direction and supervision of veterinarian and in compliance with state law. Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service. Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments. Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures. Act as the extra eyes, ears and hands for the veterinarian to ensure the best quality pet care and to maximize the veterinarian's productivity and communicate with the other associates to maintain the flow of patients. Obtain relevant information and history from clients and maintain proper and complete medical charts. Ensure the safety of pets, clients and associates by utilizing safe restraining techniques, following standard protocols, and maintaining clean, sterile and organized treatment areas, exam rooms and labs. Assist with surgery as applicable. Train and mentor new paraprofessional associates. Quality check medical records, go home medications, regulatory documentations, hospital cleanliness, and timeliness of doctors seeing exam room patients. Utilize technical skills to the fullest, within state practice acts regarding the duties of credentialed veterinary technicians. Conduct administrative functions as necessary. Leadership Responsibilities Assist Practice Manager in developing an efficient, productive hospital team that provides the highest quality care and service to the most pets and clients, following all Banfield protocols and practices, as well as all local, state and federal laws, focusing the team to achieve practice priorities while building our culture and brand. Support Practice Manager in hospital labor management. May assist Practice Manager in the selection, training, and day‑to‑day supervision of the paraprofessional team. Assist Practice Manager in creating an environment where a team can deliver quality, efficient and effective veterinary care to pets. Provide effective communication between associates, clients, hospital leadership and Central Team Support. Ensure all hospital associates adhere to Banfield dress and grooming guidelines. Prepare whole team on cases scheduled for the day, assist with any transfers of cases from day before or external referrals to provide continuity of care, triage the treatment board. Assist Practice Manager in identifying potential “bottlenecks” and formulating solutions to remove barriers in medical operations that would impede the doctors in providing world class preventive care and client service. Confer with field leadership and assist with client resolution decisions, invoice adjustments and client experience exceptions. Address broken equipment issues and assist in inventory management. Requirements Veterinary Technician Certification or Licensure (CVT, RVT, LVT, or LVMT) Preferred Associate’s or Bachelor’s degree from an AVMA accredited veterinary technology program. Benefits Comprehensive Medical, Dental, and Vision Insurance: Enjoy peace of mind knowing your health and wellness are our top priorities. We've got your essential medical, dental, and vision care covered. Generous Retirement Plans (401(k) and Roth): Invest in your future and enjoy a generous company match to help you build a secure financial future. Best‑in‑Class Student Debt Relief Program (for Full‑Time DVMs): We are committed to supporting our veterinary professionals and believe that addressing student debt is crucial for the long‑term health of the profession. Paid Time Off and Holidays: Take a break, recharge your wellbeing, and celebrate days of personal significance with paid time off and holidays. Top‑Tier Mental Health and Well‑being Resources: Access our industry‑leading resources, including free coaching and counseling sessions, to support your overall wellbeing and help you thrive. Associate Life Insurance (company‑paid) & Supplemental Life Insurance: Protect your loved ones with our company‑paid Associate life insurance and have the option to purchase additional coverage for extra peace of mind. Company‑Paid Short‑and Long‑Term Disability: Feel secure knowing that if you face a temporary or long‑term disability, you’ll have financial protection. Flexible Spending Accounts (FSA): Save on healthcare and dependent care expenses by setting aside pre‑tax money. It's a smart way to manage your budget and take care of your needs. Health Savings Account (HSA): Make the most of your healthcare dollars with a tax‑advantaged HSA, allowing you to pay for medical expenses with pre‑tax funds. Paid Parental Leave: We support growing families with paid parental leave for both birth and adoption, giving you precious time to bond with your new family addition. Continuing Education Allowance (for Eligible Positions): Banfield is committed to supporting the professional growth of our Associates. This allowance provides financial assistance to pursue continuing education opportunities. Back‑Up Child and Elder Care & Family Support Resources: When life's unpredictable moments arise, our backup care and family support benefits provide the help you need to keep things running smoothly. Fertility and Family Building Support: We’re here for you on your journey to parenthood, offering comprehensive support for fertility treatments and family‑building options. Digital Exercise Therapy: Stay active and healthy with our digital exercise therapy program, designed to fit your busy lifestyle, and keep you moving. Voluntary Protection Benefits: Get peace of mind with protection against the unexpected. You can purchase coverage to help support you financially during hospital stays, critical illness, and accidents. Legal Plan: Gain extra peace of mind with our affordable and accessible legal plan which includes coverage for a wide range of legal needs. Identity Protection: Identity Protection helps safeguard your personal information by alerting you to suspicious activity and providing support if your information is stolen. Commuter Benefits: Say goodbye to commuting stress with our commuter benefits, making your daily journey more convenient and cost‑effective. Three Free Optimum Wellness Plans for Pets: Enjoy three free wellness plans to ensure your pets receive the best preventive and general care. Exclusive Discounts: Unlock a world of savings with our wide variety of exclusive discounts on products and services. Benefits Eligibility Benefits eligibility is based on employment status. Full‑time (FT) Associates are eligible for all benefit programs (Student Debt Program available for FT DVMs only); Part‑time Associates are eligible for those benefits with an asterisk (*). EEO Statement WE ARE A DRUG‑FREE, SMOKE‑FREE, EQUAL OPPORTUNITY EMPLOYER. Banfield Pet Hospital® strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. Banfield Pet Hospital is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity and expression, age, genetic information, status as a protected veteran, or status as a qualified individual with disability. Banfield Pet Hospital complies with all applicable federal, state and local laws governing nondiscrimination in employment in every Banfield location. We believe that embracing inclusion and diversity enables us to live our Purpose: A BETTER WORLD FOR PETS. #J-18808-Ljbffr