Bilingual Customer Service Representative

Job Description

Job Description

We are looking for a friendly, energetic, and dependable bilingual team member to join our fast-paced insurance office. This is an entry-level position focused on customer service, front desk support, and administrative duties. No insurance experience is required, and we are willing to train the right person. There is also opportunity for growth and future insurance licensing for someone interested in advancing within the agency.

Benefits

Hourly Base Salary Based on Experience

Paid Time Off (PTO)

Health Insurance

Life Insurance

Parental Leave

Mon-Fri Schedule

Base Salary Plus Commissions

Pay Raise Opportunities

Paid Continuing Education

Licensing Assistance

Monthly Employee Appreciation Lunch

Work-Life Balance

Paid Holidays

Free Coffee

Paid Gym Memberships

Responsibilities

• Assist customers in both English and Spanish
• Take payments and assist with basic account requests
• Manage inbound and outbound customer service and marketing calls
• Assist with mail, scanning, documents, and general office organization
• Help manage walk-in traffic and daily front desk operations

Requirements

• Fluent in English and Spanish
• Friendly, professional, energetic, and comfortable talking with customers
• Strong phone etiquette and communication skills
• Organized and able to multitask in a fast-paced office
• Dependable and willing to learn