Regional Manager

Job Description

Job Description

Feel Seen at Thrive!

Learn more about Thrive here:

Salary : $130,000 - $155,000 per year; Salaried, exempt

Schedule: Full-time, Monday-Friday; Evenings and weekends may be required on occasion.

 

The Regional Manager role at Thrive is a values and purpose aligned leader accountable for delivering great property-level client results and serving as the primary customer service representative for Thrive as a whole.

Thrive's Purpose is to be the most trusted partner in property management by delivering outstanding results for clients, inspiring associate engagement, and elevating living experiences for residents. By cultivating award-winning workplaces, we foster an environment of connection, compassion, and fun. We are dedicated to our boutique, at-scale approach to property management and building communities that flourish, which stems from hiring strong associates to grow with Team Thrive!

Our Values are simple: Do the Right Thing, Do Work to be Proud of, and Be a Great Place to Work.

What Differentiates Thrive:

•   Best Workplace: Engaged teams drive performance. Implements best in class associate development, recognition, and empowerment. Ensures Thrive is the Best Place to Work for all on-site roles in property management. 
• Attentiveness to client perception: Understands and prioritizes client distinctives, even when they diverge from typical Thrive operating models.
• Thoughtfulness over checklists: Leadership is not primarily task management, its instead thoughtful focus on what matters most to achieve desired outcomes, even when it requires painting outside of the lines. 

Voted as a best workplace in Washington and Oregon for several consecutive years, Thrive builds on its culture by offering the following benefits: 

• Unlimited Vacation
• Accrued Sick Leave
• Flexible, hybrid schedule
• Employer matched 401k retirement plan
• 12 Paid Holidays
• Paid Birthday, Personal Day, and Day of Service
• Discretionary Bonus Potential
• $0 premium medical, dental, and vision insurance effective 1st of the month following your start date
• Fully covered Long-term disability insurance for associates
• Fully covered basic life insurance for associates with supplemental life insurance options
• 24/7 Everyday Assistance Program (EAP)
• Voluntary Critical Illness, Accident, Hospital Indemnity, and Short-term Disability insurance
• Pet Insurance discounts
• Parking & Transit Commuter Benefits
• Annual professional development reimbursement
• Training opportunities and career progression/growth plans
• Company-wide parties and events

Job Responsibilities:

•   Results: Delivers operational results aligned with client goals (NOI, revenue strategies, expense management, KPIs). Oversees the execution of quality client interfaces (well prepared calls and site visits, weekly reporting, etc.). Consistently implements Thrive’s distinctives of peerless presentation and relentless resident service. 
• Team performance: Develops high-performing site teams that operate with increasing autonomy. 
• Strategy and execution: Translates client strategies into consistent execution. Adapts to various client styles and business plans. Demonstrates effective oversight and problem solving.
• Client communication: Highly responsive and proactive. Brings solutions and recommendations to clients with conviction.
• Thrive customer service representative: Owns the role of speaking to the full Thrive experience. Demonstrates effective customer service skills at the enterprise level. 
• Team Thrive relationships: Takes the lead in creating a “one-team” mentality. Trust is built through relationship building, constructive interactions, and effective communication. 

What Success Looks Like:

• Clients trust Regional Management leadership.
• Site teams are capable and increasingly self-sufficient.
• Portfolio consistently meets or exceeds client’s financial and operational targets. 
• Problems are effectively identified and solved. 

Desired Qualifications: 

• Prior experience in a Regional Manager role in multi-family property management, preferably working with third-party management.
• Multi-site experience in on-site property management required, overseeing a minimum of 500 units preferred.
• 5+ years in a leadership role in property management, or equivalent experience in order to meet the qualifications of the position.
• Proficient in Yardi, On-site, and Microsoft Office Suite.
• Proficient in overseeing budgets and property financials with the ability to pull and analyze complex reports and speak to the data with clients.
• Strong understanding of market conditions and trends.
• Certified Apartment Portfolio Supervisor (CAPS)
• Driver's license and insurance coverage.
• Notary License is a plus.
• Real Estate Broker’s License is  required , or must be able to be obtained within 6 months of hire.

Desired Competencies: 

• Excellent administrative skills including time management, prioritization of tasks, organization, and ability to meet deadlines.
• Above and beyond interpersonal and communication skills, both written and verbally.
• Strong attention to detail.
• Ability to effectively communicate and build strong relationships with clients, associates, and partner departments, including demonstrated leadership capabilities.
• Ability to work independently while working effectively as part of a broader team.
• Ability to use critical thinking to discern priorities personally and for the department.

Work Environment & Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Ability to physically walk sites/units, which may include climbing stairs and navigating uneven surfaces or construction zones.
• Ability to sit, stand, and/or walk for extended periods of time.
• Ability to travel/commute locally for site visits, meetings, etc.; May be required to travel to other Thrive markets on occasion.
• Must be able to lift to 15 pounds, on occasion.
• Ability to effectively communicate in person, via phone, and through virtual platforms.
• Hybrid work environment; In-person work required at Thrive's Home Office.
• Ability to read, write, speak and comprehend English using correct grammar and punctuation.

Equal Employment Opportunity

Diversity is celebrated at Thrive as we believe it makes us a better company. Our hope is that each associate feels welcomed, respected, and appreciated for their unique contributions. From our hiring practices, performance reviews, raise decisions, and opportunities for promotions, Thrive follows consistent and fair practices to ensure all Thrive employees and potential employees have an equal opportunity for employment and advancement based on merit, and are not discriminated against because of race, color, religion, national origin, age, sex, veteran status, pregnancy, childbirth, pregnancy-related conditions, disability, gender, gender identity, sexual orientation, or on any other legally protected basis. Our Human Resources department works with teams to make reasonable accommodations for those that require assistance in being able to participate in the interview process or meet the requirements of their position.

Background Check Policy

Thrive Communities conducts background checks after the conditional offer of employment is accepted, in compliance with applicable federal, state, and local laws. Candidates will be asked to authorize these screenings and results will be reviewed by a designated HR representative. For questions about what will be reviewed on the criminal history, please contact View email address on us.fitly.work.

Thrive Communities reserves the right to modify this policy at any time without notice.