Job File Coordinator

Overview PLEASE READ ENTIRE AD. MUST BE FROM NORCROSS/PEACHTREE CORNERS AREA!! Do you love helping people through difficult situations? Then, don't miss your chance to join our Franchise as a new Job File Coordinator. In this position, you will be making a difference each and every day. We have a sincere drive towards the goal of helping make fire and water damage "Like it never even happened"! We're seeking someone who is GREAT on the phone, who can prioritize and multi-task. If you are self-motivated and have superb interpersonal skills, then you'll thrive in this work environment. Our idea of the ultimate candidate is one who is proactive, truly enjoys providing superior service, and loves taking ownership. Are you highly dependable and excited about routinely exceeding expectations? Then YOU may be perfect for this opportunity! As a valued SERVPRO Franchise employee, you will receive the opportunity to learn and grow. Primary Roles and Responsibilities Answer Phones; receive and enter lead calls and job referrals Dispatch job and follow-up General administration Create preliminary estimate Scheduling appointments for Project Manager Sending contracts and change orders to client on construction side Mitigation Side: Xactanalysis uploads and communication Monitor and ensure client requirements are followed Review and validate initial field documentation Daily job file coordination to include monitoring status, audit and work-in-progress Prepare job file reports Complete and review job file documentation for final upload and the audit process Small office so assist other departments, as needed Position Requirements Entry level position – previous receptionist/customer service experience preferred Experience in service industry environment a plus Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all times Polite, confident, and excellent customer service skills, including listening and questioning skills Ability to remain calm and professional during tense or stressful situations Excellent organizational skills and strong attention to detail Very self-motivated Ability to multi-task and prioritize Capability to work in a fast-paced environment Proficiency in Microsoft Office (i.e., Outlook, Word, Excel) Ability to learn new software, including Xactimate and proprietary software High school diploma or equivalent Ability to successfully complete a background check and drug test subject to applicable law Mitigation and Reconstruction roles available As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate with opportunity to learn and grow. Pay Rate Competitive pay based on experience. Servpro of Norcross & Duluth is an EOE M/F/D/V employer Each SERVPRO® Franchise is Independently Owned and Operated Compensation: $15.00 - $17.00 per hour Picture yourself here fulfilling your potential. At SERVPRO ® , you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO ® career opportunities near you is easy! We look forward to hearing from you. All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever. Our employment process requires an in-depth background check, are you willing to proceed with this application Compensation: $15.00 - $17.00 per hour Note: This description reflects the general details considered necessary to describe the principal functions of the job described. It is not intended to be a detailed description of all duties, responsibilities, or qualifications. #J-18808-Ljbffr SERVPRO of Duluth