Order Processing Coordinator

Job Description

Job Description

POSITION TITLE: Order Processing Coordinator

JOB DUTIES AND ESSENTIAL FUNCTIONS:

·        Manage incoming domestic customer orders via EDI, Fax, Email and Customer Websites.

·        Enter Import orders into QuickBooks and notify appropriate team members of receipt of a new order.

·        Confirm to customer receipt of New F&D Grand Opening orders and verify fill rates at time of receipt.

·        Coordinate activities with the warehouse and sales teams to ensure timely and accurate order processing and timely product shipment.

·        Manage preparation of shipping labels which includes creating packaging, utilizing knowledge of inventory stock status, ensuring billing accuracy and meeting deadlines.

·        Prepare and send invoices upon pick-up of shipments.

·        Assist the warehouse with managing priorities based on customer shipping guidelines.

·        Make recommendations regarding EDI and shipping performance to minimize penalties and fees from customers.

·        Assist finance with processing adjustments for Amazon FBM orders and prepare weekly report.

·        Participate in cycle counting inventory.

·        Perform other duties that may be required based on business needs.

REPORTS TO:

·        Operations Manager

SUPERVISORY RESPONSIBILITIES:

·        None

REQUIRED SKILLS:

·        Excellent verbal and written communication skills.

·        Proficient in MS Office, Word and Excel. 

·        Working knowledge of QuickBooks and True Commerce Transaction Manager.

·        Ability to work under time pressure for task completion.

·        Ability to multi-task and prioritize work activities to achieve desired goals.  

·        Strong attention to detail.

·        Quick to learn in ambiguous circumstances.

·        Ability to work both independently and as part of a team.

REQUIRED EXPERIENCE:

·        1-2 years of order management experience

·         Bachelor’s Degree in related field of study. 

PREFERRED EXPERIENCE:

·        2 years of order management experience.

·        Bachelor’s Degree in related field of study.