Remote Sales Support Specialist

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Job Title: Remote Sales Support Specialist (100% Work From Home)

Location: Remote from Latin America

Position Type: Full-time

Schedule: Monday – Friday, 7:30 AM – 4:00 PM US Pacific Time / PT or US Eastern Time / ET

Our Client

Our Client is an established enterprise operating across North America, utilizing robust ERP platforms and specialized quoting software to deliver high-touch customer support, accurate pricing models, and seamless order fulfillment. Built on a culture of operational accuracy, data integrity, and cross-functional team support, our client provides a stable remote environment where administrative precision and sales support directly impact customer satisfaction and revenue generation.

Job Overview

Our Client is seeking a detail-oriented, adaptable Remote Sales Support Specialist to join their commercial operations team in a versatile dual-capacity role. Reporting directly to the Sales Manager, this professional will provide Inside Sales (IS) coverage during team absences while executing critical data and process management projects during non-coverage periods. Following a structured onboarding program covering specialized quoting tools (Scupper) and enterprise resource planning software (SAP), this team member will handle quote creation, order entry, customer service inquiries, pricing updates, and master data audits.

Key Responsibilities

• Provides seamless Inside Sales coverage during team vacation and absence periods, managing customer service inquiries, order entry, and quote generation using Scupper and SAP.
• Assists with contract administration and order management, generating customer sales orders and vendor purchase orders accurately.
• Coordinates proactively with Inside Sales team members prior to planned absences to review open accounts, pending quotes, and priority deliverables.
• Learns customer account structures, pricing agreements, and order workflows to maintain high service continuity across all coverage windows.
• Executes recurring and ad hoc data projects assigned by the Sales Manager, including automated pricing updates, part number cleanup, and configuration reviews.
• Conducts thorough vendor, customer, and parts information audits across corporate databases to maintain strict data integrity.
• Balances project timelines around coverage obligations, dynamically shifting focus based on business priorities and team schedules.

Quality Assurance & Reporting

• Reports directly to the Sales Manager while working under the technical guidance of designated Inside Sales and contract administration mentors.
• Adheres to structured review and approval protocols during the onboarding phase, ensuring all outbound quotes, purchase orders, and client communications are vetted prior to dispatch.
• Maintains clear internal documentation and escalates workflow questions to assigned training contacts or management.

Qualifications, Skills, and Key Competencies

Required Qualifications

• Sales Support & Data Entry Experience: 2+ years of professional experience in sales support, inside sales coordination, order processing, or commercial data administration.
• ERP & Software Proficiency: Hands-on experience working with enterprise resource planning (ERP) systems such as SAP, Oracle, NetSuite, or specialized quoting and CRM platforms.
• Meticulous Attention to Detail: Exceptional precision when managing part numbers, complex SKU configurations, unit pricing tables, vendor files, and customer account data.
• Process & Review Discipline: Proven ability to follow strict operating procedures, work under supervisory review during training phases, and seek clear direction before executing customer- or vendor-facing tasks.
• Spreadsheet & Data Auditing Capabilities: Working knowledge of Microsoft Excel or Google Sheets (data sorting, filtering, formulas) to execute catalog audits and pricing updates efficiently.
• Fluent English Communication: Strong written and spoken English skills to draft professional customer communications, assist with order entry, and collaborate with US management.
• Schedule Alignment: Ability to work full-time during standard US business hours (Monday – Friday, 7:30 AM – 4:00 PM PT or ET).
• Remote Workspace Infrastructure: High-performance desktop or laptop computer, HD webcam, noise-canceling headset, and enterprise-grade high-speed internet connection.

Preferred Qualifications

• Enrolled Agent (EA) credential or active progress toward US CPA licensure.
• Experience preparing partnership (1065) and S-Corporation (1120-S) tax returns.
• Working knowledge of QuickBooks Online (QBO) or basic monthly bookkeeping processes.
• Competitive Base Compensation: $1,300 USD/month base salary paid in USD.
• Structured Onboarding & Mentorship: Comprehensive, hands-on training on enterprise systems (SAP/Scupper) with dedicated peer mentorship.
• 100% Remote Infrastructure: Execute sales support and data management operations remotely from anywhere in Latin America.
• Long-Term Stability: Full-time, steady schedule with clear operational responsibility within a growing sales organization.