09 - Customer Focused Team Manager 1 1

General Overview Customer Focused Team Manager 1 1 Req ID: 137251 Hiring Manager: Erick Colbert Band: 09 Region: Americas Country: USA State/Province: Texas City: Richardson Functional Area: OPS - Operations Career Stream: CPM - Customer Program Management Role: Manager 1 SAP Short Name: MG1 Job Title: Customer Focused Team Manager 1 Job Code: MG1-OPS-CFT Job Level: Band 09 Profile-Holding: Y Direct/Indirect Indicator: Indirect Summary: Manager of a Customer Focused team within a site. With management guidance, leads all the indirect functions necessary to execute the customer's business some or all of whom report directly to the role. May include direct management of some manufacturing activities. Monitors and reports on the execution of the customer's business within the site within cost budgets, and with direction leads improvements in performance and reduction in cost. Reports to a CFT Manager or Director. Interfaces with customer at an operating level. This job is a first-level manager within a site. Provides direct management to semi-skilled and entry level professional employees performing diverse and/or specialized roles, or employees in more than one function or work group. This includes establishing annual plans/objectives and interpretation of policies related to the functional area. Contributes to policy development. Work is performed within established professional standards and practices. Receives assignments in the form of tasks and goals and follows established processes to meet the goals of the unit. Executes budgets, develops schedules, and enforces policies and procedures. Erroneous decisions or failure to achieve results may have a negative impact on the site's/department's operations, schedules, and/or performance goals. Provides immediate supervision to employees in more than one function or work group, assigning tasks and checking work at regular intervals. Directs subordinates to achieve assignments using established guidelines, procedures, and policies. Makes hiring and firing decisions. Reviews employees' performance and recommends employee compensation; coaches for improved performance and disciplines as necessary. Interacts directly with subordinates and peer groups. Builds strong internal and external relationships that require exchanging of information and providing explanations in a problem solving capacity. Detailed Description Leads a Customer Focused team within a site. Has responsibility for the executing of the business of a customer or small group of customers with guidance from a more senior manager. The CFT will include program management and some or all of the following functions reporting either directly or indirectly; SCM (planning and purchasing), engineering, and quality. The CFT may include some manufacturing operations, particularly those specialized for the particular customer group. With guidance from senior management, ensures the CFT generates value for the customer from their business with CLS, and seeks to develop customer loyalty. Is involved in and may lead the creation and implementation of action plans comprehensively to resolve customer issues. Is involved in the implementation of continuous improvement in CFT activities using lean and 6-sigma methodologies. With guidance, plans, manages and controls CFT performance by implementing direction and priorities. Implements policies and guidelines and evaluates results. Advises on availability of appropriate resources, tools, equipment and support to meet customer requirements within the CFT, and advises any issues having these requirements met by site functional leads. Monitors performance of business execution using MOR and other appropriate metrics. Reports on performance to site management, and may present data to customer. Reports to management on financial performance of the business. Ensures that any financial metrics (Pricing, service billing, ROIC A/R etc.) which are outside contract requirements are identified and actions agreed with CFT and management to resolve. Recommends and manages the CFT budget and financial forecast. Works with the sales/BD on establishing customer prices, either for new business opportunities or periodic (quarterly) pricing reviews. Selects employees, assigns objectives, reviews performance and makes recommendations on employee compensation. Works with functional leads to evaluate CFT member performance and sets customer focused objectives. Coaches for improved performance, approves disciplinary actions and reassigns personnel as necessary to optimize CFT performance. Involved in planning and implementation of activities to improve employee satisfaction improvement within CFT. Participates in and may lead cross-functional process improvement groups. Supports corporate or site-wide initiatives. Knowledge/Skills/Competencies Knowledge of the production process and the tools and equipment used in the process. Knowledge and understanding of the business unit and how decisions impact customer satisfaction, product quality, on-time delivery and the financial performance of the unit. Ability to coordinate a wide variety of resources to meet operational, supply chain and financial targets using CLS Project Management methodology where appropriate. (See Has good and developing skills in the following CLS defined competencies: Personal Attributes, Interpersonal; Business Technical and Leadership Competencies (see Ability with support and guidance to influence colleagues in specialist and corporate areas to achieve requirements of CFT in line with agreed schedules. Ability effectively to lead, manage, mentor and motivate a diverse group of employees to achieve challenging targets within tight time deadlines with support from more senior colleagues. Physical Demands Duties of this position are performed in a normal office environment. Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data. Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently required. Occasional overnight travel may be required. Above demands are carried out within the local existing Health and Safety guidelines. Typical Experience Five to seven years of relevant experience Typical Education Bachelor's degree in related field, or consideration of an equivalent combination of education and experience. Educational Requirements may vary by Geography Notes This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time. Celestica is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. This policy applies to hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral and other aspects of employment and also states that retaliation against a person who files a charge of discrimination, participates in a discrimination proceeding, or otherwise opposes an unlawful employment practice will not be tolerated. All information will be kept confidential according to EEO guidelines. Celestica is an E-Verify employer. #J-18808-Ljbffr Celestica