Hotel Room Service & Pool Server FT and PT- Entry Level

Pacific Terrace Hotel

The TripAdvisor top-rated and only AAA Four Diamond beachfront hotel in San Diego, Pacific Terrace is San Diego's premier luxury boutique hotel dramatically perched above the breaking waves of the Pacific Ocean. With 73 unique guest rooms and suites, Pacific Terrace offers an intimate setting for guests to relax poolside, while gazing over the water. Guests also enjoy active pursuits in the local Pacific Beach neighborhood, and adjacent La Jolla and Mission Beach. The warm, talented team at Pacific Terrace delivers unrivaled hospitality and makes sure that every detail is perfect.

Primary Objective of Position

To provide quality service to hotel guests by providing prompt and courteous food and beverage service including responsibilities of serving breakfast, attending the pool, bartending and room service. You are required to learn the guest's name and use it throughout any phone or person to person interaction. Must be 21 years old or older with a valid driver's license. Must be flexible and able to work mornings and evening, weekends and holidays.

Major Areas of Accountability

• Meets and exceeds customer and team member expectations by providing exceptional service and teamwork
• Provides value added service to customers by doing whatever reasonable and possible to meet or exceed customer expectations
• Communicates effectively with customers, co-workers, and supervisors
• Demonstrates teamwork by cooperating and assisting co-workers as needed
• Ability to lift and carry up to 30 pounds for short distances require
• Take food and drink orders from customers.
• Serve bottled beer as well as prepare and serve mixed drinks
• Already has or acquires a working knowledge of basic bar and mixing skills in order to prepare all beverages listed on hotel cocktail menu
• Prepare charge ticket and have guest sign acknowledging their orders
• Take the initiative to greet guests in a friendly and warm manner.
• Keep the pool area neat and tidy. Towels picked up, chair covers replaced, any dirty dishes, cups picked up. Keep the lounge chairs organized and straight
• Provides prompt, courteous service by delivering food and beverage orders to guest rooms
• Carries silverware, linen, and food on tray or uses serving cart to transport order to room.
• Sets up table and serves food from cart.
• Answers questions regarding room service and responds to requests for additional food or drink service.
• Collects or stacks dirty dishes on tray, table, or serving cart and removes from room or retrieves from outside of room.
• Verifies guest's name and room number with Guest Registration Report, which should be updated every hour
• Operates Room Service Vehicle in a safe and courteous manner, always checking for pedestrians, driving at a safe speed, and always yielding to oncoming vehicles
• Acquires a working knowledge of hotel, in-house facilities, and local information to respond to customer questions in these areas as required
• Informs manager of any customer dissatisfaction
• Attends work on time as scheduled
• Follows hotel grooming and dress standards
• Minimizes safety hazards by following all safety rules and procedures

Job Skills: Talk with different kinds of people to find out what services they want and to give them information. Stand or walk for varying lengths of time, sometimes for long periods. Lift and carry things like heavy trays.

Job Qualifications: Education: HS Diploma or equivalent. Experience: None Licenses/Certifications: CA Driver's License Required plus Current DMV Printout

- Must have or complete TIPS (Training for Intervention Procedures) alcohol awareness certification as scheduled upon employment. Must have Food Safety Handler Certification or willingness and ability to obtain one within 30 days of employment.