Client Experience and Sales Manager

Job Description

Job Description

Salary: $80,000$150,000+ DOE (base + bonus))

About Us

At Antiage Institute in Houston, TX, we have been providing clients with the most up-to-date techniques and outstanding customer service since 1997. As Houston's original clinician-owned medical spa and wellness center, our team goes above and beyond industry standards while remaining dedicated to natural-looking results. Services include injectables, laser and facial treatments, body contouring, and a full functional health program covering hormone replacement therapy, medical weight loss, NAD+ and IV therapy, and peptide therapy.

Our Culture

At Antiage Institute, we believe in open communication, teamwork, and mutual respect. We celebrate innovation and prioritize patient trust and satisfaction above all else. Every team member plays an essential role in delivering the elevated care our patients have come to expect.

Position Overview:

We are in an exciting stage of growth and are seeking a client-focused, results-driven Client Experience and Sales Manager to help us elevate our in-clinic experience and build the foundation of our sales team. This is a unique opportunity to join a high-growth clinic while making a direct impact on our patient experience and overall success.

Key Responsibilities:

Sales & Client Experience

• Conduct high-touch pre-treatment consultations with new and existing clients
• Build strong rapport with clients to understand their goals and develop personalized treatment plans
• Educate clients on our full suite of treatments, packages, and skincare offerings
• Cross-sell and upsell relevant services and products to maximize client outcomes and clinic revenue
• Maintain exceptional professionalism and emotional intelligence when discussing pricing, memberships, and long-term care plans
• Follow up post-treatment to ensure satisfaction and support repeat visits

Clinic Operations & Leadership

• Help establish a scalable client consultation and sales process
• Collaborate with clinical staff to ensure seamless handoffs and premium care delivery
• Track and report on key performance indicators (KPIs) such as conversion rates, rebooking, and revenue per consult
• Support training and mentoring of future team members as we build our sales organization

Culture & Collaboration

• Act as an ambassador of the Antiage brandwarm, knowledgeable, and polished
• Foster a culture of positivity, accountability, and continuous improvement

Who You Are:

• 3+ years of experience in a high-end B2C, consultative sales roleideally in aesthetics, beauty, wellness, or luxury retail
• Proven success in meeting or exceeding sales goals in a high-touch, relationship-based environment
• Strong interpersonal skills, high emotional intelligence, and natural consultative selling instincts
• Polished communicator, comfortable guiding clients through complex treatment decisions
• Highly organized and self-motivated, with the ability to thrive in a fast-paced, growing clinic environment
• Tech-savvycomfortable using EMR/CRM systems, Google Workspace, and basic data tools

Preferred:

• Experience in a medical aesthetics or wellness clinic setting
• Familiarity with treatments such as Botox, fillers, lasers, body contouring, and advanced skincare

Why Join Antiage Institute?

• Growth Opportunity: Be part of an extremely successful and continuously growing platform and play a key role in building our in-clinic sales process and team
• Compensation: Competitive base salary with commission and/or performance-based incentives
• Ownership Mentality: Autonomy to shape the client experience and contribute directly to business performance
• Culture: Collaborative, supportive management and clinical team, with high standards and a shared commitment to excellence
• Perks: Complimentary or discounted aesthetic treatments and skincare
• Benefits: Eligible employees enjoy medical, dental, vision, and other benefits, plus paid time off

Additional Information:

• Competitive compensation including salary and commission. On average, Client Experience and Sales Manager earn approximately $80,000 to $150,000+ annually. Note that commission is uncapped.
• Discounts to products and services offered in the clinic
• Health Insurance
• Full-time position