Customer Service Representive

divh2Customer Service Representative/h2piNRCORE Group is a leading, vertically integrated provider of highly engineered, high-reliability, and high-performance passive electronic components. We serve mission-critical data and power applications in the Defense, Aerospace Avionics, Space, Smart Grid, Medical, AI/Data center, and Hi-Rel industrial markets./ppWe currently have an opening for Customer Service Representative in our Gowanda Electronics facility, located in Gowanda, NY. This position is critical to the success of iNRCORE Group and will be supporting customer account management, order processing, and sales support activities to ensure exceptional customer experience and revenue growth. This role reports directly to the Customer Service Manager or Sales Manager./ppThe ideal candidate for this position should be highly organized, detail-oriented, and customer-focused with strong communication skills. They should have experience in a manufacturing environment, handling customer inquiries, processing orders, and supporting sales initiatives. Familiarity with ERP systems, Microsoft Office, and customer portals is essential. A proactive attitude and ability to work collaboratively across departments are key./ppDetails of the Role: The position of Customer Service Representative will be responsible for managing customer accounts, processing orders, preparing quotes, and supporting outside sales representatives. During the course of a standard workday, you will be expected to communicate directly with customers, maintain accurate records, and coordinate with internal teams to meet delivery and quality requirements./ppDuties and Responsibilities:/pulliCommunicate directly with customers via phone, email, and portals to address inquiries and resolve issues/liliProcess customer orders, schedule changes, and maintain accurate account records/liliPrepare and submit quotes and bids, working with Supply Chain and Engineering for pricing and specifications/liliMaintain forecasts for assigned products and update customer portals as required/liliCoordinate with production, shipping, and quality teams to ensure on-time delivery and compliance with requirements/liliSupport outside sales representatives with account information and lead generation/liliParticipate in weekly production planning and sales meetings/liliHandle customer complaints in accordance with the companys Quality Management System/liliMaintain up-to-date files for customer accounts and portal login information/liliAssist with invoice and payment inquiries in collaboration with Accounting/liliPromote a positive, proactive attitude and maintain professionalism in all customer interactions/liliPerform other customer-related duties as assigned/li/ulpQualifying Attributes and Skills:/pulliHigh school diploma required; Associates Degree preferred/liliMinimum of 2 years of customer service experience in a manufacturing or technical environment/liliStrong proficiency with Microsoft Office (Excel, Word, Outlook) and ERP systems/liliExcellent verbal and written communication skills/liliAbility to read and interpret customer specifications and documentation/liliStrong organizational skills with attention to detail and accuracy/liliAbility to work in a fast-paced environment and adapt to changing priorities/liliPositive attitude and ability to resolve problems effectively/liliHigh level of integrity and ability to handle confidential information/li/ulpiNRCORE and its affiliated entities are an equal opportunity employer with a full suite of benefits offered to full-time employees./pulliExcellent earning potential with qualifying annual bonuses/liliHealth, Dental, and Vision Benefits/liliElective Flexible Spending and Dependent Care Accounts/liliCompany paid and elective buy-up Life ADD Insurance/liliCompany paid Short-Term Disability and Elective Long-Term Disability/liliElective Critical Illness, Hospital Indemnity, and Supplemental Accident Coverage Benefits/lili401(k) Retirement Savings Plan with qualifying Company match/liliCompany paid mental health and Employee Assistance Program (EAP)/liliPaid Holidays and generous paid time off (PTO)/liliEmployee Discount Program (LifeMart via ADP)/liliTuition Reimbursement for qualifying degrees and certification programs./li/ulpiNRCORE, LLC and its affiliated entities is an Equal Opportunity Employer. All qualified applicants will be considered./p/div