Banquet Captain - Lead Elegant Event Experience (Spartanburg Marriott)

Banquet Captain

The Banquet Captain is responsible for supervising and coordinating all banquet events to ensure a seamless and exceptional guest experience. This position requires strong leadership skills, attention to detail, and the ability to manage a team of banquet servers and support staff efficiently. The Banquet Captain ensures that all events are executed according to hotel standards and client expectations while maintaining high levels of service and hospitality.

1. Oversee the setup, service, and breakdown of banquet events, ensuring compliance with banquet event orders (BEOs).
2. Ensure tables, chairs, linens, table settings, buffets, and decorations are properly arranged according to event specifications.
3. Coordinate with culinary and beverage teams to ensure timely food and drink service.
4. Supervise and direct banquet servers, bartenders, and support staff, providing clear instructions and expectations.
5. Conduct pre-shift meetings to review event details, assignments, and service standards.
6. Train and mentor staff to uphold high levels of hospitality and professionalism.
7. Address any performance or guest service issues promptly and professionally.
8. Serve as the primary point of contact for event hosts, ensuring their needs and requests are met.
9. Maintain a strong floor presence during events to oversee service and assist as needed.
10. Handle guest inquiries, special requests, or concerns with professionalism and efficiency.
11. Ensure all guests receive prompt and courteous service throughout the event.
12. Review BEOs to confirm event details and communicate updates to the team.
13. Maintain inventory of banquet supplies and request replenishments as needed.
14. Assist in scheduling and assigning shifts for banquet staff.
15. Work closely with the Banquet Manager and Sales/Catering teams to ensure flawless event execution.
16. Assist with other related tasks as reasonably assigned by management.

Mainsail is an Equal Opportunity Employer and it does not discriminate on the basis of actual or perceived race, color, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity expression (including transgender status), sexual orientation, marital status, parental status, military service and veteran status, political affiliation, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.