Director of Operations in Placencia, Belize

Company: The Placencia Belize Resort

Position: Director of Operations - Rooms Division

Reporting Structure: General Manager

Location : On-Site in Placencia, Belize

Country: This role is based in Belize only. Candidates must be fully authorized to work in Belize.

Job Type: Full-Time, Permanent

About the Role

We are seeking an experienced hospitality leader to oversee all Rooms Division operations and serve as a key member of the hotel's leadership team. This role is responsible for driving guest satisfaction, operational excellence, team performance, and service standards across Front Office, Housekeeping, Guest Services, and Engineering coordination.

What You'll Do

• Lead daily Rooms Operations: Front Office, Housekeeping, Guest Services, and coordination with Maintenance/Engineering.
• Drive guest satisfaction through consistently high service and room standards.
• Ensure guest rooms and public spaces meet cleanliness and quality standards and remain in good working order.
• Monitor and improve key metrics (guest satisfaction scores, service recovery, productivity, quality audits).
• Partner with other departments (F&B, Maintenance, Sales/Revenue) to deliver seamless operations.
• Use operational tools and reporting to identify trends and implement action plans.
• Champion guest engagement, upselling, and repeat-stay initiatives.
• Build, coach, and develop high-performing teams, fostering accountability, recognition, and continuous improvement.

Why This Role

• Lead a key operational division in a highly rated boutique resort.
• High-visibility role with direct impact on guest experience and property performance.
• Opportunity to live and work in a sought-after Caribbean resort destination
• Direct impact on guest experience, team culture, and hotel performance.
• Growth and advancement opportunities within Remington Hospitality.
• Opportunity to live and work in beautiful Placencia, Belize.

If you are a results-driven hotel operations leader ready to elevate performance, develop teams, and create exceptional guest experiences, we encourage you to apply.

About the Property: Nestled along the pristine shores of Maya Beach on Belize's renowned Placencia Peninsula, The Placencia Resort offers an exceptional blend of beachfront luxury, Caribbean hospitality, and adventure. The resort features spacious guest rooms, suites, and private villas, complemented by an expansive pool with swim-up bar, full-service marina, spa, multiple dining venues, and direct access to the Belize Barrier Reef and the region's world-class eco-tourism experiences. Ideally situated between the Caribbean Sea and the lush landscapes of southern Belize, The Placencia Resort serves as a premier destination for leisure travelers, corporate retreats, weddings, and unforgettable island getaways.

What We're Looking For

• 5+ years of hotel or resort operations leadership, with strong experience in Front Office, Housekeeping, or Rooms Division management.
• Proven ability to lead teams in a resort or destination setting, with a hands-on, visible presence on the floor.
• Track record of improving guest satisfaction and operational performance using data and action plans.
• Strong leadership, coaching, and communication skills; comfortable collaborating with owners and external stakeholders.
• Experience with hotel operating systems and guest service platforms preferred.
• Willingness to work a flexible schedule including weekends and holidays based on business needs; ability to live and work full-time in Placencia, Belize.