Account Representative - State Farm Agent Team Member

Account Representative/State Farm Agent Team Member

Licenses: Property & Casualty (P&C) license REQUIRED Life & Health license preferred Experience: Similar insurance agency experience preferred Location: (North Center) Chicago 60618 - Prefer candidates who reside near our office or are a short commute to our office Office Hours: Mon–Fri, 9-5 (No evenings, no weekends)

Are you someone who enjoys helping people, solving problems, building relationships, and identifying opportunities to better protect customers? Our established State Farm agency is seeking a State Farm Agency insurance licensed, experienced, motivated, dependable, customer-focused Insurance Account Representative to join our team. We're looking for a well-rounded team member with prior State Farm Insurance Agency experience who can confidently handle both sales and customer opportunities while helping individuals, families, and businesses with their insurance needs.

Key Responsibilities New Business & Sales Opportunities: Assist new prospects through incoming calls, walk-ins, referrals, internet inquiries, State Farm leads, social media, and other marketing sources. Prepare quotes, explain coverage options, follow up with prospects, and ask for the business. Identify opportunities for Auto, Home, Renters, Life, Health, Business, and other available insurance products. Proactively follow up with existing customers and prospects to address insurance needs and grow agency business.

Customer Service & Policyholder Relationships: Handle a wide range of customer service inquiries accurately, professionally, and completely. Assist existing policyholders with payments, policy changes, coverage questions, billing, claims-related inquiries, and other service needs. Review customer accounts to identify coverage gaps, available discounts, and opportunities for stronger protection. Recommend appropriate coverage upgrades, endorsements, and additional insurance products based on customer needs. Build strong relationships that encourage customer satisfaction, retention, referrals, and long-term loyalty.

Our Philosophy: Take Care + 1 We believe great customer service goes beyond simply completing a transaction. When a customer contacts us, our goal is to take care of their immediate request and look for at least one additional way we may be able to help. That could mean identifying a missing discount, discussing a coverage gap, recommending stronger protection, or introducing another insurance product that fits their needs. We're not looking for someone who simply takes orders or handles "one-and-done" calls. We're looking for someone who asks thoughtful questions, listens carefully, recognizes opportunities, and confidently offers solutions—without high-pressure sales tactics.

Qualifications Prior State Farm Insurance Agency experience preferred Property & Casualty (P&C) license REQUIRED Life & Health license preferred Experience handling State Farm policyholder service inquiries, policy changes, billing, and coverage questions. Strong customer service, communication, and relationship-building skills. Positive, dependable, self-motivated, and team-oriented attitude. Comfortable handling both customer service and sales conversations. Ability to identify customer needs, recognize coverage gaps, and confidently recommend appropriate solutions. Strong organizational skills, attention to detail, and consistent follow-through. Willingness to make outbound calls, follow up on opportunities, and ask for the business. Commitment to continued learning, product knowledge, and professional development. Ability to meet all applicable insurance licensing and training requirements.

Benefits & Compensation Competitive base pay * (doe). Performance-based incentive bonuses * (unlimited). Paid time off. Profit-sharing plan. Health prem allowance. Mon–Fri, 9 AM–5 PM — no evenings or weekends! Professional, in-office work environment. Ongoing training, coaching, and career development opportunities. Total compensation = Base pay + unlimited performance-based incentive compensation. Compensation is determined by production, skills, licenses, education, and experience.

Compensation: $36,000.00 - $60,000.00 per year

Do you want a career and not just a job?

We are an established, growth-oriented agency with a team of highly motivated individuals. We want to work alongside those who are equally committed to excellence and personal achievement. We take pride in using our years of valuable experience to mentor individual team members and prepare them for successful careers. If you want to make an impact, see immediate success, we could be the place for you! If you're willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you.

About Our Agency

• We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, College Planning, Health Insurance, and Renters Insurance.
• Our office is located in Chicago, 60618 (North Center).
• Our office is open Mon-Fri - 9am-5pm.
• I have been a State Farm agent since 1989.
• Additional languages spoken: Spanish and Cantonese

If you want a career, not a job, then we encourage you to apply.

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.