Print Services Support Technician IT Help Desk / Microsoft 365

Print Services Support Technician It Help Desk / Microsoft 365 Job Description ***Only qualified candidates located in the Richmond, VA area will be considered due to the position requiring an on-site presence*** Required Skills: • Microsoft 365 (5 Years) • Strong communication and interpersonal skills and detail-oriented (5 Years) • Strong analytical and troubleshooting skills (5 Years) • Ability to prioritize tasks and manage time effectively in a fast-paced environment (5 Years) • Experience utilizing ticketing systems (e.g., ServiceNow, Jira, or equivalent) to track and document support requests (5 Years) • Commitment to delivering high-quality end-user support and customer service (5 Years) • Experience in a help desk or technical support role (5 Years) • Knowledge of IT systems (5 Years) About the Role: Client is seeking a skilled and customer-focused Support Technician to join our IT team. This mid-level role is responsible for providing technical assistance and support to end-users, resolving issues related to print services, and ensuring optimal IT service delivery. The ideal candidate will have a strong understanding of IT systems, excellent problem-solving skills, detailed oriented, and have a commitment to delivering high-quality customer service and support. The role will support the client's Print Service offering. Previous experience and knowledge of printers is a nice-to-have. The ideal candidate will have help desk ticket handling experience as well as Print environment Knowledge *** Initially, the role will require 4 days per week onsite to complete training, with the opportunity to become Remote 5 days per week once training is completed*** Interview Process: Both Phone and in-person Rose International