Technical Support Analyst

Cyber Resource

VSU - Technical Support Analyst 3 / IT Hardware Asset Analyst (811013)

Client: Virginia State University (VSU)
Job ID: 811013
Role: Technical Support Analyst 3 / IT Hardware Asset Analyst
Work Mode: 100% Onsite
Interview: Onsite Interview

Job Description

Virginia State University is seeking a Technical Support Analyst 3 / IT Hardware Asset Analyst to support IT asset management, hardware inventory, ITSM ticketing, asset lifecycle activities, and software license management.

Key Responsibilities

Coordinate the transfer of IT assets between business units within 5 to 7 business days.
Generate, distribute, and review weekly IT asset management reports.
Complete ITSM tickets within 7 to 10 business days.
Monitor the ITSM IT Asset Management queue on a daily basis.
Update notes with clear and accurate information to ensure the lifecycle of the ticket is accurately captured.
Correctly manage the ITAM queue.
Assist with the Asset IMAC and PC Refresh process.
Perform periodic inventories and usage monitoring of all IT assets and record all findings, changes, physical location, and incidences of support for the Technology Services department.
Track and maintain copies of hardware warranties, maintenance agreements, and lease and vendor contracts, including contract expirations.
Assist in tracking and maintaining software licenses.
Perform periodic software audits of installs on desktops, servers, and network equipment.
Assist in reconciling the software repository with the ISO Approval list on a semiannual basis.

Required Skills

Skill

Required / Desired

IT Asset Management	Required	2 Years
Hardware Inventory Management	Required	2 Years
ITSM/Ticketing System	Required	2 Years
Microsoft Excel	Required	2 Years
Asset Lifecycle Management	Required	2 Years
Software License Management	Required	1 Year
Inventory Auditing	Required	1 Year
Must be able to lift, pull or push 50 lbs. as a regular part of the job duties	Required	1 Year

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Vacancy posted 15 days ago

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