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IT Print Service Support Technician - Richmond, VA - Hybrid

Brandon Consulting Associates Inc

Local candidate only.

In person interview only.






Initially the role will require 4 days per week ON SITE to complete training with the opportunity to become REMOTE 5 days per week once training is successfully completed.







ABOUT THE ROLE
The client is seeking a skilled and customer-focused Support Technician to join their IT team. This mid-level role is responsible for providing technical assistance and support to end-users, resolving issues related to print services, and ensuring optimal IT service delivery.




The ideal candidate will have a strong understanding of IT systems, excellent problem-solving skills, detailed oriented, and a commitment to delivering high-quality customer service and support.




The role will be supporting Print Service offering. Previous experience and knowledge of printers is a nice to have. Ideal candidate will have help desk ticket handling experience as well as Print environment Knowledge.







Required/Desired Skills

Skill Required /Desired Amount Experience you have in years
Microsoft 365 Required 5
Strong communication and interpersonal skills and detail oriented Required 5
Strong analytical and troubleshooting skills Required 5
Ability to prioritize tasks and manage time effectively in a fast-paced environment. Required 5
Experience Utilizing ticketing systems (e.g., ServiceNow, Jira, or equivalent) to track and document support requests. Required 5
Commitment to delivering high quality end user support and customer service Required 5
Experience in a help desk or technical support role. Required 5
Knowledge of IT systems Required 5
Knowledge of print services environment Desired 2

Brandon Consulting Associates, Inc. is an EQUAL OPPORTUNITY EMPLOYER and has been in business for 29years.

Vacancy posted 2 days ago
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