Adoption Specialist

Description Presidio, Where Teamwork and Innovation Shape the Future At Presidio, we're at the forefront of a global technology revolution, transforming industries through cutting-edge digital solutions and next-generation AI. We empower businesses - and their internal customers - to achieve more through innovation, automation, and intelligent insights. The Role The Presidio Technical Adoption Specialist is a key liaison, working both internally and externally to align business goals with Presidio's services and solution architectures. This collaborative role involves engaging with Presidio's sales, delivery, and operations teams, along with customers and manufacturing partners, to enhance the overall customer experience. As an integral part of the account and service teams, especially focusing on Adopt & Expand Services, the Technical Adoption Specialist takes charge of long-term Adoption & Expansion strategies for software subscriptions. This includes conducting regular Adoption Reviews with customers and driving the progression of defined technology Use Cases to deliver lifecycle adoption services. In this capacity, the Technical Adoption Specialist accelerates customers' planned ROI for software investments, facilitates Solutions Planning, and improves operational readiness and performance, all in close collaboration with Presidio Sales and Service Delivery. Responsibilities Include: Focused on the Cisco Enterprise Security portion of the business. Attain and retain subject matter expertise on subscription software options and provisioning processes. Document workflow for Presidio provisioning and lifecycle management and identify areas for process improvement across Presidio. Increase Adoption of purchased services leading to industry-leading renewal rates, referrals, and expansion opportunities. Be responsible to engage the appropriate account teams well in advance of any subscription renewals. This includes providing information on the account for usage, any customer issues, upsells during the subscription, and the latest billing information. Consistent engagement with our customers through project lifecycle ensuring customer is maximizing the use of all the functionality and features that are inclusive in the solution and has relevance tied with the business outcomes. Drive knowledge and usage adoption of product and service features and software products procured by customers. Develop plans for customer adoption and address any barriers that are impeding customer success. Identifying cross sell and upsell opportunities within Presidio accounts and collaborating with the account team including submissions and tracking. Creatively engage customers through development of new adoption methods and service packages and offerings Required Skills and Professional Experience: Ability to perform (or at least a basic understanding) IT financial modeling such as ROI and TCO estimation. Comprehension of system and solution architectures, preferred. Ability to quickly obtain Cisco Customer Experience Professional Level Certification(s) Experience with Gainsight Customer Success Management Platform or equivalent CSMP/CRM, preferred. Proven Technical problem-solving and design ability. Preferred Skills and Professional Experience: Advanced communications skills - must have ability to tailor the message to relevant audiences. Advanced writing skills - must have ability to develop professional looking and comprehensive project deliverables such as business cases, project solution charters, impact analysis, high level architectures, planning level requirements. Advanced presentation skills - must have ability to present project deliverables in concise and clear manner to a variety of audiences (from executive teams to tech teams) Advanced listening and purposeful questioning skills - must have ability to listen "between the lines" and ask purposeful questions in effort to extract information during interviews and workshops. Understanding of basic Consulting Services models and metrics such as relationship between utilization goals, project GP and bill rate Ability to communicate technical concepts clearly and effectively, in written and oral form, to a variety of audiences. Resourcefulness - ability to research and consult a wide variety of sources in order to problem solve efficiently for customers with little direction. Bachelor's degree or equivalent experience and/or military experience 3 years of experience in Customer Service / Customer Success with heavy customer facing responsibilities. Your future at Presidio Joining Presidio means stepping into a culture of trailblazers - thinkers, builders, and collaborators - who push the boundaries of what's possible. With our expertise AI-driven analytics, cloud solutions, cybersecurity, and next-gen infrastructure, we enable businesses to stay ahead in an ever-evolving digital world. Here, your impact is real. Whether you're harnessing the power of Generative AI, architecting resilient digital ecosystems, or driving data-driven transformation, you'll be part of a team that is shaping the future. Ready to innovate? Let's redefine what's next-together. About Presidio Presidio is committed to hiring the most qualified candidates to join our amazing culture. We aim to attract and hire top talent from all backgrounds, including underrepresented and marginalized communities. We encourage women, people of color, people with disabilities, and veterans to apply for open roles at Presidio. Diversity of skills and thought is a key component to our business success. At Presidio, speed and quality meet technology and innovation. Presidio is a trusted ally for organizations across industries with a decades-long history of building traditional IT foundations and deep expertise in AI and automation, security, networking, digital transformation, and cloud computing. Presidio fills gaps, removes hurdles, optimizes costs, and reduces risk. Presidio's expert technical team develops custom applications, provides managed services, and enables actionable data insights and builds forward-thinking solutions that drive strategic outcomes for clients globally. For more information visit Applications will be accepted on a rolling basis. Presidio has a strong commitment to the community we serve and our employees. As an Equal Opportunity Employer, we strive to have a workforce that includes the community we serve. Presidio is an Equal Opportunity Employer Disability/Vets. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories. The "Know Your Rights" Poster is available here: poster Presidio EEO Policy Statement is available here: careers Presidio is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to and let us know the nature of your request and your contact information. Presidio is a VEVRAA Federal Contractor requesting priority referrals of protected veterans for its openings. State Employment Services, please provide priority referrals to. Notice of Massachusetts Candidates: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Recruitment Agencies, Please Note: Presidio does not accept unsolicited agency resumes/CVs. Do not forward resumes/CVs to our career's email address, Presidio employees or any other means. Presidio is not responsible for any feeds related to unsolicited resumes/CVs. #LI-FI Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.