Program Manager II

Job Title

EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.

Sales Team Overview

Our Sales team advocates for our products and the customers they serve. We've built a loyal customer base by selling consumers, retailers, affiliate partners, distributors and industry stakeholders on the DISH brands with authenticity. The sales department is critical to driving demand and creating strategic partnerships across the industry.

Job Duties and Responsibilities

Candidates must be willing to participate in at least one in-person interview.

The Direct Sales organization operates in a dynamic, high-stakes environment where alignment, operational readiness, and customer experience are paramount. This role addresses the critical challenge of identifying systemic operational and training gaps by bridging quantitative data analysis with qualitative customer feedback. By serving as a cross-functional subject matter expert and strategic program manager, the successful candidate ensures new offers and initiatives are seamlessly integrated without disrupting the agent or customer journey. Ultimately, this position drives the operational excellence needed to translate complex performance trends into proactive, senior-leadership-aligned solutions.

What Success Looks Like (Objectives)

• Lead the end-to-end creation, management, and execution of comprehensive project plans while proactively mitigating risks and aligning cross-functional stakeholders
• Evaluate new offers, programs, and proposals from a Direct Sales perspective to identify operational gaps, protect site-readiness, and defend the customer experience
• Serve as the primary subject matter expert for Direct Sales in cross-functional forums, maintaining deep domain knowledge to advocate for optimal agent and customer outcomes
• Conduct deep-dive performance analysis and root cause investigations by combining complex data sets, call recordings, and qualitative feedback to eliminate systemic operational gaps
• Translate complex analytics, performance trends, and project statuses into clear, actionable, and executive-ready presentations for senior leadership
• Design and direct internally driven initiatives that leverage AI utilities to solve customer and business problems and optimize performance

Skills, Experience and Requirements

Core Skills and Competencies (What you'll bring)

• Proven experience managing and analyzing projects, assessing opportunities, communicating risks, and designing proactive mitigation plans
• Strong analytical thinking and advanced problem-solving abilities to synthesize data analytics with qualitative feedback
• The ability to build, foster, and leverage cross-enterprise relationships to influence diverse stakeholders without direct authority
• Exceptional communication skills to translate and present complex information clearly and concisely to senior and executive leadership
• Practical AI literacy to leverage modern tools, including Gemini, Tableau, and other data analysis applications, for data-driven decision-making and project tracking
• Meticulous attention to detail combined with a self-motivated, proactive approach to taking initiative and driving continuous professional growth

Additional Qualifications

• Experience successfully managing multiple competing priority initiatives in a fast-paced, high-volume environment
• Strong interest in continuous professional development and long-term career growth within the enterprise

Minimum Requirements

• Minimum Education: Bachelor's Degree in Business or a related field
• Minimum Experience: 3 years of experience in program or project management
• Required Technical Skills:
• Google Suite tools
• Tableau or similar data analysis platforms
• AI collaboration utilities, such as Gemini, for analytical support and efficiency

Visa sponsorship not available for this role

Salary Ranges

Compensation: $72,350.00/Year - $103,400.00/Year

Benefits

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: EchoStar Benefits.

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.

Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process. EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact View email address on click.appcast.io if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications. Click the links to access the following statements: EEO Policy Statement, Pay Transparency, EEOC Know Your Rights (English / Spanish)