Customer Service Representative

Overview Start your career in automotive with no experience needed. Join our fast‑paced Business Development Center (BDC) team and help customers take the first step toward their next vehicle. No traditional car sales experience required. In this customer‑focused role, you’ll respond to inbound inquiries, follow up with warm leads, and schedule appointments for our sales team. If you have experience in customer service, retail, hospitality, or a call center, this is an excellent opportunity to grow your career. Schedule Monday–Friday: 8:30 AM – 5:00 PM Two evenings per week: 12:00 PM – 8:00 PM Rotating Saturdays (typically two per month) No Sundays What You’ll Do Respond to inbound customer inquiries via phone, text, and email Build relationships and understand customer needs Schedule appointments for the sales team Follow up with customers to keep conversations moving Track and manage activity in our CRM system What Success Looks Like Quickly respond to new customer inquiries Consistently set high‑quality appointments Maintain strong communication with customers Stay organized and follow up consistently Contribute to a positive, team‑first environment What To Expect Day‑to‑Day Steady flow of inbound leads and customer conversations Fast‑paced, high‑energy environment Heavy communication via phone, text, and email Team collaboration and shared goals A structured day that stays busy Compensation & Growth $40,000–$60,000+ annually Hourly pay plus uncapped bonus Performance‑based earnings with no cap Clear path into sales and leadership roles Many team members promote from within What We’re Looking For Strong communication skills Positive attitude and willingness to learnComfortable using computers, texting, and email Customer service, retail, or call center experience is a plus No automotive experience required Key Skills & Traits Competitive and goal‑driven Organized and consistent with follow‑up Coachable and open to feedback High energy and team‑oriented Professional and customer‑first mindset Growth Opportunities Automotive Sales Consultant BDC Team Lead or Manager Leadership roles across the dealership Why Join Fred Beans Paid training from day one Strong promote‑from‑within culture Supportive leadership team No Sundays for better work‑life balance Proud 8‑time Best Place to Work Benefits Health, dental, and vision insurance 401(k) with company match Paid time off and company holidays Paid parental leave Life and disability insurance Pet insurance Employee discounts on vehicles, parts, and service AutoRewards membership perks Fred Beans Automotive is a veteran friendly and equal opportunity employer. #J-18808-Ljbffr Fred Beans Automotive Group