PACS Coordinator

PACS Coordinator

Summary: A PACS Coordinator (Picture Archiving and Communication System) supports the PACS Administrator in storage, retrieval, and distribution of digital medical images, ensuring workflow efficiency and system integrity. They troubleshoot technical issues, manage the Radiologist dictation lists including unread reports and addendums as needed, train staff on imaging software, and maintain compliance with HIPAA regulations, acting as a liaison between radiology, IT departments, and vendors.

Essential Duties and Responsibilities

Imaging Systems Oversight (PACS / RIS / EMR)

Provide day-to-day operational support for PACS, RIS, and EMR imaging workflows under the direction of workflow manager and leadership.

Monitor unread cases, addendum needs, system performance, interfaces, and data flow between modalities, RIS, PACS, and EMR to ensure accurate and timely availability of imaging studies and reports.

Maintain standardized workflows across all imaging locations to support consistency in order entry, duplicate charts, image management, and result distribution.

Ensure compliance with regulatory standards, data security policies, and patient confidentiality requirements.

Workflow & Data Integrity Management

Oversee the lifecycle of imaging orders from entry in the EMR through scheduling in RIS to image acquisition, interpretation, and archiving in PACS.

Ensure accurate patient demographics, order details, and exam associations across all systems.

Troubleshoot and resolve issues related to order mismatches, duplicate records, interface errors, or missing images/reports.

Support complex workflows including multi-modality exams, merged studies, outside image imports, and STAT/urgent cases.

System Maintenance & Optimization

Maintain every scheduled appointments account in RIS and PACS resolving duplicates, merging studies and resolving Radiologist dictation concerns.

Identify workflow inefficiencies or system issues and collaborate with IT, and leadership to implement improvements.

Assist with system upgrades, testing, and implementation of new imaging technologies, interfaces, or EMR enhancements while maintaining system documentation, downtime procedures, and data recovery processes.

Training & User Support

Provide training and ongoing support to all radiology staff (including new/onboarding), technologists, providers, and front-end users on RIS, PACS, and EMR imaging workflows.

Communication & Coordination

Coordinate with Radiology, IT, Clinical Teams, Scheduling, and vendors to support imaging operations and resolve system-related issues.

Support urgent and high-priority imaging needs by ensuring rapid coordination across RIS, PACS, and EMR systems.

Quality & Compliance

Ensure compliance with organizational policies, regulatory requirements, and documentation standards; monitor scheduling accuracy and assist with process improvement initiatives.

Supervisory Responsibilities

Reports to: PACS Administrator

Supervises: n/a

Responsibilities: n/a

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience

Minimum Required Education: High School Diploma or GED required

Required Experience: Five years of imaging experience is required. Three years' PACS or RIS superuser experience in Imaging required.

Certificates, Licenses, Registrations: PACS/EMR certification is preferred.

Physical Demands & Work Environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Separate sheet documenting description of physical demands and working conditions must be included/attached as last page of the finalized job description.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.