Customer Success Manager

Customer Success Manager, Aviation RoboticsAt Dexterity, we believe robots can positively transform the world. Our breakthrough technology frees people to do the creative, inspiring, problem-solving jobs that humans do best by enabling robots to handle repetitive and physically difficult work.Dexterity's full-stack robotics systems pick, move, pack, and collaborate with human-like skill, awareness, and learning capabilities. Our systems are software-driven and hardware-agnostic and have already picked over 15 million goods in production. And did we mention we're customer-obsessed? Every decision, large and small, is driven by one question – how can we empower our customers with robots to do more than they thought was possible?Dexterity is one of the fastest-growing companies in robotics, backed by world-class investors such as Kleiner Perkins, Lightspeed Venture Partners, and Obvious Ventures. We're a diverse and multidisciplinary team with a culture built on passion, trust, and dedication. Come join Dexterity and help make intelligent robots a reality!About the RoleThis role focuses on hardware deployment and field execution and is not a traditional SaaS Customer Success or software implementation position.We are seeking a Customer Success Manager, Aviation Robotics to support the execution, documentation, and customer delivery of robotics programs within the aviation domain. In this role, you will be customer-facing and manage customers' expectations. You will partner closely with engineering, product, and GTM to manage program timelines, documentation, and deployment activities. You will help translate technical work into clear program plans and customer updates while ensuring alignment with internal standards and customer requirements.Customer Relationship & Program CoordinationSupport customer communications by providing clear updates on program milestones, risks, and timelinesHelp manage customer expectations in partnership with the product leadTranslate technical challenges into understandable updates for non-technical stakeholdersTechnical Documentation & ComplianceAuthor, contribute to and organize program documentation such as Project Plans, Risk Management Plans, Concepts of Operations, and solution design documentation, among othersEnsure documentation is accurate, complete, and delivered on timeSupport alignment of program deliverables with customer requirements and applicable aviation safety and compliance standardsSupport the building of compliance lists and definitions in the new field of AI-robotics for the aviation industryOrganize and meaningfully contribute to the writing of Statement of Work (SOW) documents and other contractual documentsProgram Execution & DeploymentCoordinate execution activities across engineering, product, and operations teamsDrive the deployment of robotic and other systems at customer sites, including airports and aviation hub facilitiesAssist with customer transition activities, including documentation, training coordination, and handoff supportSite Surveys & Requirements GatheringParticipate in on-site surveys to gather environmental, operational, and technical requirementsDocument site-specific constraints and incorporate findings into program plansDomestic and international travel as required (20%)Cross-Functional CollaborationPartner with engineering, product, supply chain, operations, and legal teams to keep programs on trackTrack dependencies, risks, and action items and escalate issues as neededHelp maintain program schedules and status reportingRequired Qualifications3–5+ years of experience in program or project management within robotics, aerospace, or other complex technology environmentsBachelor's degree in Engineering, Statistics, or a related technical fieldStrong written and verbal communication skills, including experience contributing to technical or customer-facing documentationSelf-driven, and highly independentExperience supporting programs involving hardware, software, and real-world deploymentsPreferred QualificationsTechnical background or hands-on experience with hardware or robotics systemsExperience working in regulated or safety-critical environmentsProven statistical analysis experience to solve product solutions creatively$135,000 - $165,000 a year Our Total Rewards philosophy is designed to recognize contributions toward meaningful innovation. Base pay is one component of a broader compensation package that may include equity grants, benefits, and other incentives, depending on role and eligibility. Base Salary Range: $135,000 – $165,000 USD, commensurate with experience and role level. Comprehensive medical, dental, vision, equity package, and flexible PTO included.We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.