Customer Success Manager
Revvo
Customer Success ManagerLocation: San Mateo, California Employment Type: Full TimeAs a Customer Success Manager, you'll play a pivotal role in ensuring that our customers are getting value and deriving success from the Revvo platform. You'll be responsible for managing customer relationships, driving effective product adoption and advising on the company's roadmap to improve our products.This is the perfect role for someone who has team management experience, technical expertise, lives on the front line of the data and mobility industry, and wants to stay close to customers. You have the ability to effectively break down technical concepts and love to solve for the pain points that our customers face.What You DoOwn the success of our customers, ensuring they realize the full value of RevvoDrive product adoption and ongoing usage of RevvoEngage with business champions to thoughtfully help them identify new opportunities leveraging our platformCommunicate product opportunities and technical overviews to build solutions across engineering, marketing, product and support teamsBecome an expert on the Revvo platform and integrations, while keeping up with industry trends in mobility, data, and analyticsAssist and support sales process, pipeline, and deployment of Revvo productsRequired SkillsStrategic focus on customer happiness and retentionUnderstand clients' business goals, anticipate future needs and identify solutionsProven capacity to develop relationships and optimize customer accountsAptitude for digesting and effectively communicating technical concepts across audiences of varying technical abilityResourceful – you might not have all the answers, but you know how to find themNice-to-Have SkillsExperience as an account manager, customer success manager or sales managerExperience understanding enterprise customer needs and translating them into achievable goalsPassionate about supporting and transforming customers' experiencePrior automotive or mobility industry experiencePlease reach out to View email address on click.appcast.io for more information
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