Junior Customer Success Manager
Zifo
Junior Customer Success Manager
Zifo is seeking a Junior Customer Success Manager (CSM) to join our commercial team in the South San Francisco region. This position will be responsible for conducting account mining activities with Enterprise Pharmaceutical/Biotech/Life science companies.
We are looking for an individual who demonstrates strong commitment to proactive account management, maintains current revenue streams, consistently develops the revenue pipeline within the customer portfolio, and fosters successful, long-term partnerships with our clients.
Core Responsibilities:
- Partner with Customer Success and Delivery teams in kick starting engagement with new Customers/business areas/products.
- Understand Customer's tangible and intangible expectations, requirements and ensure they are delivered by Zifo
- Assist in the Management of the Engagement with Customers and Zifo's internal teams, in alignment with Zifo's culture and values
- Partner with Service Delivery Management teams in Zifo to ensure transition of projects from Account Mining to Project execution
- Perform active Account Mining by expanding relationships beyond the current set of Customer contacts/business groups and work with the Client Partner on the business plan for success
- Partner in the creation of Requests for Proposals from Customers; Work closely with Zifo team, Client Partners and work collaboratively with cross-functional stakeholders from Zifo including but not limited to Customer Success teams, Service Delivery Leadership, Product Partnership team, Subject Matter Experts etc., across geographies
- Identify and propose Value Adds, means to realize and ROI for the Customer
- Establish and nurture relationships with Customers, convert them to Zifo Champions and build rapport with multiple stakeholders within our customer portfolio
- Ensure Zifo's ongoing business with Customers are renewed as appropriate
- Participate in Steering Committee meetings and presentations with Customer Leadership by working closely with Zifo's Executive Leadership teams
- Provide insights into industry trends and share consultative inputs with Customers
- Proactively suggest best practices internally in Zifo and with Customer interactions in the spirit of ongoing improvements and excellence
Vacancy posted 1 day ago
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