Customer Service Associate I
ADI Global Distribution
Customer Care Associate I
Reporting to the Customer Care Supervisor, the Customer Care Associate I will be responsible for offering world-class customer service to all customers. This role requires someone who is motivated, experienced, and dynamic. The candidate must be comfortable working in a fast-paced, entrepreneurial environment that is goal oriented and emphasizes accountability for delivering results. The Customer Care Associate I should remain calm under pressure while meeting customers' needs, have an eye for details, and excellent follow-up skills.
JOB DUTIES:
- Assist with routine tasks such as order placement, returns, account updates, website login support, and order tracking.
- Perform accurate data entry and maintain clear, organized records of customer interactions.
- Follow written and verbal instructions to complete repetitive tasks with consistency and attention to detail.
- Enter and maintain accurate case records in Salesforce and other systems.
- Identify and resolve common customer issues using predefined procedures and guidance from supervisors.
- Escalate unfamiliar or complex issues to senior team members as needed.
- Demonstrate basic computer literacy, including familiarity with email, web browsers, and data entry tools.
- Work effectively under close supervision in a structured environment with a positive, team-oriented attitude.
- Meet monthly KPIs and adhere to schedule expectations.
YOU MUST HAVE:
- High School diploma or equivalent
- Strong verbal and written communication skills
- 0-1 Year Customer Service
- Must be able to work full-time hours between 8am-8pm EST.
WE VALUE:
- Experience using Microsoft Office Products
- Salesforce Experience
WHAT'S IN IT FOR YOU:
- Medical, Dental, Vision, Commuter Benefit, Pet Insurance and 401k participation from Day 1
- 2 weeks' accrued vacation time in years 1 and 2, and 3 weeks starting in year 3
- 12 paid holidays each year
- Four weeks parental leave without using vacation time
- Team Member discounts on company products and other retail/service providers
- Monday to Friday working hours - no weekends
- Opportunity to progress within a global business
Vacancy posted 1 day ago
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