Operations Manager

Job TitlePowerDash is on a mission to facilitate the transition to renewable energy by enabling stakeholders to realize the full value of their renewable energy systems. We provide a web application that our customers use to monitor, optimize, and monetize their energy systems, in addition to acting as an approved reporter for Renewable Portfolio Standard incentive programs.As a B Corp, we strive to deliver an excellent customer experience, treat our employees well, and act as stewards of the environment. We're a small team based in Harvard Square, with a collaborative, light-filled office and a provision for hybrid work schedules. We are an equal opportunity employer. We value diversity, focusing our hiring on quality of heart and mind regardless of background.We're looking for someone with willingness to engage with both operations strategy and in-the-trenches operations tasks, using AI in ethical ways. There should be a readiness to work with complex information domains in renewable energy and SaaS subscription management.Key ResponsibilitiesOversee finance operations, including subscription renewal managementFulfill equipment sales orders, including processing orders, handling some partner integration tasks, and sending invoicesManage procurement/fulfillment relationships for equipment sales associated with commercial system monitoring ordersHelp implement AI-based functions to reduce repetitive operations tasks while ensuring quality customer support, both in external platforms like Zendesk and in our own appConduct tax reporting, including sales tax reportingImprove contract management, using automationsManage our relationship with our external bookkeeping consulting firmOversee some Human Resources functions, using tools like Gusto and Workable