Gameday Office Coordinator

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Job Summary:

The Guest Services Gameday Office Coordinator will oversee the Guest Services office operation on football gamedays and other special events. The Office Coordinator will assist customers in-person or via phone to answer questions, make note of feedback or complaints, and take reservations for golf cart or wheelchair transport. The Office Coordinator will also be the first point of contact for staff questions via mobile radio and dispatch staff for golf cart or wheelchair transports. The Office Coordinator will also be responsible for getting detailed information from staff for emergencies and relaying that information to the Stadium Operations Center staff for dispatching of resources. The position is required to work the 7 home Badger football games and UW Spring Commencement. Gameday duties typically start approximately 4.5 hours prior to kickoff. This position may also work other events as available that could include WIAA state tournaments, concerts, and special events.

Responsibilities:

Serves as a point of contact for current and potential customers to address and resolve issues, provides information, and processes transactions in accordance with institutional policy. May coordinate work and train staff and student employees.

• 40% Provides exceptional service, answers questions, or provides information in a specific subject area to (internal, external) (customers, donors, stakeholders) based on set material or standards
• 20% Troubleshoots and resolves issues in a timely and professional manner
• 10% Organizes, distributes, and maintains relevant work unit procedures, polices, and updates to ensure accuracy and relevancy of delivered information
• 10% Monitors and maintains work areas and supplies to meet customer and operational needs
• 15% Guides and trains staff and student workers
• 5% Prepares equipment for staff distribution and return

Institutional Statement on Diversity:

Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals. The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.

Education:

Required H.S. Diploma

Qualifications:

o Ability to provide excellent customer service o Detail oriented o Organizational skills

Work Schedule:

The position is required to work the 7 home Badger football games and UW Spring Commencement. Gameday duties typically start approximately 4.5 hours prior to kickoff. This position may also work other events as available that could include WIAA state tournaments, concerts, and special events.

Work Type:

It is anticipated this position requires work be performed in-person, onsite, at a designated campus work location.

Appointment Type, Duration:

Terminal appointment. This position has the possibility to be extended based on need and/or funding.

Salary:

Minimum $20.25 HOURLY Depending on Qualifications

Additional Information:

Conditions of Appointment: This is a Temporary Employee appointment. Hourly rate will be assigned within the appropriate range, commensurate with the candidate's qualifications and experience. Successful applicants are responsible for ensuring their eligibility to work in the United States (i.e. a citizen or national of the United States, a lawful permanent resident, a foreign national authorized to work in the United States without need of employer sponsorship) on or before the effective date of appointment. Unless confidentiality is requested in your online application, information regarding the names of applicants must be released upon request. Finalists cannot be guaranteed confidentiality. UW-Madison conducts criminal background checks for final candidate(s).

How to Apply:

To ensure full consideration, complete applications must be received by no later than 11:55 p.m. CST, on the assured consideration date. Please complete the online application and attach a comprehensive resume. Applicants selected to participate further in the selection process will be notified directly. All applicants will be notified once a final selection has been made and the search has been completed.

Contact:

Kayla Weisensel View email address on us.fitly.work View phone number on us.fitly.work Relay Access (WTRS): 7-1-1. See RELAY_SERVICE for further information.

Official Title:

Customer Svcs Rep(DS016)

Department(s):

A42-INTERCOLLEGIATE ATHLETICS/GUEST SERVICES

Employment Class:

Temporary Employment

Job Number:

301989-CL

The University of Wisconsin-Madison is an Equal Opportunity and Affirmative Action Employer.

Qualified applicants will receive consideration for employment without regard to, including but not limited to, race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, or status as a protected veteran and other bases as defined by federal regulations and UW System policies. We promote excellence through diversity and encourage all qualified individuals to apply. Employment may require a criminal background check. It may also require you and your references to answer questions regarding sexual violence and sexual harassment. The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7). The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department.