Office Services Clerk

Support Services Clerk - DDS EverettMassAbility is seeking a dedicated, organized and driven individual to fill the role of Support Services Clerk, Clerk III for the Disability Determination Services (DDS) Unit of MassAbility. In this role the selected candidate will provide clerical support and assistance to the Vocational Disability Examiners as well as other DDS staff. Duties and Responsibilities (these duties are a general summary and not all inclusive):Operate a virtual switchboard via laptop and perform various agency reception duties, such as retrieving electronic data information for the purpose of tracking and answering inquiries of claims.Provide clerical support to Vocational Disability Examiners by assembling correspondence letters for mailing, call hospitals or other medical facilities to follow-up on requested medical evidence and entering data in the agency computer to facilitate the case adjudication process.Open, identify, and distribute incoming and inter-office mail to agency staff in the Mail Department, and prepare and weigh outgoing mail using Pitney Bowes shipping systems and/or UPS shipping equipment to process Agency mail.Assist in the Case Management Unit by inputting and transmitting data, facilitate daily electronic case distribution to case processing staff, and prepare outgoing claim correspondence for agency mailings.Prepare bar code identification for documents, scan documents into electronic case files, validate, and index documents that need to be reconciled with electronic disability records.Assist the CE Placement Unit by answering and responding to incoming calls, for transportation arrangements for DDS clients, as well as responding to other inquiries.Assist as needed in the Disability Hearings Unit, and the Fiscal Department.Required Qualifications:Demonstrated knowledge of the principles and correct usage of the English language including grammar, spelling, sentence structure, word meaning and punctuation.Ability to communicate effectively both orally and in writing, such as, giving written and oral instructions in a precise, understandable manner, accurately recording information provided orally; and writing concisely with a clear expression of thoughts and the development of ideas in logical sequence.Aptitude to understand apply and explain the laws, rules, policies and procedures governing assigned unit activities.Experience dealing tactfully and establishing and maintain harmonious working relationships with all stakeholders.Capacity to exercise sound judgment, including exercising of discretion in handling confidential information as well as strong problem solving skills.Proficiency in filing materials in accordance with standard filing procedures and to maintain accurate records.About MassAbilityMassAbility provides services that break down barriers and empower people with disabilities to live life on their own terms. Our programs focus on vocational rehabilitation, community living, and disability determination for federal benefit programs. We are change agents and community builders. And we put the people we serve at the heart of everything we do. We envision a Commonwealth that is open to all, where everyone can seize their true potential and contribute fully to our communities and the world. Together with stakeholders, partners, and allies, MassAbility collaborates, problem-solves, and innovates to bring about a better Massachusetts for everyone—one that is truly equitable, accessible, and inclusive.