Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
Our agency opened in 2000 and is a team of six built on experience, service, and strong relationships. Before becoming a State Farm agent, I worked in corporate roles including claims and public affairs, which shaped a well-rounded approach to how we serve our customers.

We stay actively involved in the community through local support, outreach, and charitable giving.

For our team, we offer PTO, paid holidays, health benefits, reimbursement for licensing costs, and a strong focus on work-life balance.

Our office culture is high-standard and service-driven. We take pride in providing thorough, thoughtful coverage and delivering a high-touch customer experience. Were looking for someone who shares that commitment - someone detail-oriented, dependable, and dedicated to doing things the right way while contributing to a strong, team-focused environment.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Debbie George - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.