Director of Business Analytics and Performance, Operational Excellence, Jackson Health System

Director of Business Analytics and Performance – Operational Excellence Jackson Health System Department: Operational Excellence (OPEX) Address: 1611 NW 12th Ave, Miami, Florida, 33136 Shift: Full-Time, Days Why Jackson Jackson Health System is a nationally and internationally recognized academic medical system offering world-class care. For more than 100 years, Jackson has evolved into one of the world's top medical providers for all levels of care, no matter if it is a routine visit or a lifesaving procedure. With more than 2,000 licensed beds, we are proud of our role as the primary teaching hospital for the University of Miami Miller School of Medicine. Job Summary The Director of Business Analytics and Performance leads the design, implementation and continuous improvement of enterprise reporting analytics in support of the J35: Jackson Re-Imagined initiative, the Transformation Office, other strategic projects and on-demand reporting needs. This role collaborates to establish a data governance program, a standardized data storytelling methodology, KPI alignment, and a training and competency program for data literacy. The director partners closely with Information Technology, Finance, Human Resources and other leaders to ensure data accuracy, standardization, and governance across all operational domains. Duties and Responsibilities Strategic Leadership Develop and execute a systemwide reporting analytics strategy aligned with J35's transformation priorities, other strategic programs and projects, and the clinical service lines. Lead the creation of an enterprise data framework that supports transparency, accountability, and performance improvement across all hospitals, service lines, and corporate functions. Partner with leaders in Operations, Transformation, Finance, Nursing, IT, HR and Quality to align key performance indicators (KPIs) and drive a consistent source of truth. Data Infrastructure and Governance Lead the JHS Data Governance committee to define data standards, metadata, naming conventions, and validation protocols. Establish and oversee data quality processes to ensure accuracy, reliability, and timeliness of information across multiple systems (e.g., Epic Cogito, Vizient, Snowflake). Partner with IT to support data integration initiatives across clinical, operational, and financial platforms to enable seamless dashboards and analytics. Analytical and Mathematical Acumen Strong quantitative reasoning skills with the ability to interpret complex datasets, statistical trends, and financial models. Proficient in descriptive, diagnostic, and predictive analytics methods, including variance analysis, regression, forecasting and benchmarking. Deep understanding of data structures, relational databases, and query development (SQL or similar). Visualization, Reporting and Storytelling Build and lead a centralized reporting structure to support systemwide performance metrics, Operational Excellence, J35: Jackson Re-Imagined teams and all JHS Enabled Analysts. Design and implement dashboards, scorecards, and visualization tools to monitor enterprise KPIs (e.g., length of stay, readmissions, OR utilization, labor efficiency, and financial performance). Convert large datasets into intuitive, visually compelling dashboards and reports using Tableau or other advanced visualization suites. Promote design thinking and data storytelling principles to create an analytics culture that prioritizes meaning over measurement. Training and Capacity Building Collaborate with the Learning and Development team to create and operationalize a training infrastructure to improve data literacy, visualization skills, and reporting proficiency. Create standardized templates, toolkits, and guides to support consistent design, data interpretation and use across departments. Mentor Operational Excellence team members, project managers, process improvement and other enabled analysts in communicating insights effectively. Team Leadership and Partnerships Coach and develop a high-performing team of analysts, enabled analysts and BI professionals. Build strong, proactive partnerships with IT data architecture and data science teams to align analytics development and data infrastructure. Collaborate with IT leaders to optimize data pipelines, metadata management, and system interoperability. Partner closely with data scientists to translate predictive analytics and advanced modeling into operational insights that drive clinical, efficiency, financial and workforce transformation. Experience Minimum of 7-10 years of progressively responsible experience in business intelligence, analytics, or performance improvement within a complex healthcare system. Demonstrated experience leading enterprise reporting, data governance, or analytics transformation initiatives. Education Bachelor's degree in Information Systems, Data Analytics, Business Administration, or related field required; Master’s degree preferred. Skills Analyze, organize and prioritize work accurately while meeting multiple deadlines. Communicate effectively in both oral and written form. Handle difficult and stressful situations with critical thinking and professional composure. Understand and follow instructions. Exercise sound and independent judgment. Apply job‑appropriate technology and software applications. Credentials Epic Caboodle Certification, Tableau Certification, Power BI, Sigma, or other visualization suite certifications. #J-18808-Ljbffr Jackson Health System