Supervisor, Customer Solutions Architecture

Supervisor, Customer Solutions Architecture

Date: Jun 4, 2026

Location: Chicago, IL, US - GA, US

Company: Softchoice

Why you'll love Softchoice:

We are a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative at work. That means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology. By doing these things we help them create success for their customers and their people.

We stand proudly for our people and support their success through career development and advancement. We are recognized and respected for our culture of inclusion and belonging, continuously striving to do what's good for our people and communities.

The impact you'll have:

The Customer Solutions Architect Supervisor (CSAS) is a dynamic role that involves leading a team of Customer Solutions Architects (CSA) while driving product and service growth within their own book of business. This position is ideal for a driven individual who can effectively balance leadership responsibilities with individual contributor tasks and is intrinsically motivated to lead and mentor a team of Specialty Sales Executives.

What you'll do:

• Leadership : Oversee a team of 4-5 Specialty CSA's, including providing them with coaching and mentorship

• Strong execution of the Sales Management Process : Setting sales objectives and managing both leading and lagging indicators and KPIs to meet those business objectives.

• Regional alignment : Handling their book of business and ensuring they are driving overall professional and managed services growth within all the Region(s) they and their team align to

• Cross-functional Collaboration : Facilitating strong collaboration with various stakeholders including, Territory Sales Leaders, Partners, GTM and all other teams to ensure successful partnerships are formed and maintained

• Sales planning : Collaborate with your leader and team in designing sales territories and account targets while leveraging various reports

• Forecast Management : Tightly managing a 30, 60, and 90-day forecast.

• Performance management and analysis : analyze reports and KPIs to identify business trends to coach and mentor their team effectively and identify potential performance concerns. Address performance concerns with the assistance of your direct leader.

• Business Strategy : Collaborate with your leader to create and implement a business strategy to expand customer footprint, revenue, and profit in the sales team territory.

• Customer Experience : Participating in customer engagements and acting as an escalation point to customers, both internal and external, to constantly improve customer experience

What you'll bring to the table:

The successful individual demonstrates a passion for leadership and a strong technology services sales background. This is a new role, and the individual must be comfortable with ambiguity and demonstrate a growth mindset.

• Minimum of 5 years of sales experience and 3 years within Solution Sales.

• Must have a depth of knowledge of both Hybrid Cloud Product and Services, including Microsoft Cloud and Workplace Technologies

• Deep understanding of our Softchoice's services portfolio for Cloud, Workplace and Digital Acceleration

• Proven track record of overachieving services and managed services quota

• Strong communication and presentation skills

Compensation:

A reasonable estimate of the current base pay range for this position is $106,560 to $136,000+ 40% as target incentives.

Actual salary will be based on a variety of factors, including location, experience, skill set, education, and related certification. The range for this position in other geographic locations may differ.

Softchoice offers a comprehensive and competitive benefit plan to all full-time employees, which includes:

• Health and Wellbeing: Medical, Dental, and Vision Care, Flexible Spending Account, Employee Assistance Program

• Financial Benefits: 401k Plan with Company Matching, Life and Disability Insurance

• Paid Time Off: PTO and Sick Leave (starting at 20 days per year), Holidays, Parental Leave, Volunteer Days, Bereavement Leave

• Additional Perks: Employee Discount Program

Not sure if you qualify? Think about applying anyway:

We understand that not everyone brings 100% of the skills and experience for the role.

At Softchoice, we offer opportunities to a diverse group including those with a variety of workplace experiences and backgrounds. Whether you are new to corporate tech, returning to work after a gap in employment, or looking to transition and take the next step in your career, we are excited to learn more about you and encourage you to apply.

Why You'll Love Working Here:

• The People: You'll thrive in our collaborative environment, surrounded by incredible colleagues who foster support and innovation, driving our collective success

• High-Performing Culture: At Softchoice, we are dedicated to achieving our goals and committed to success for our customers and each other

• Flexibility: Plan your workdays in a way that suits you best

• Award-Winning Workplace: Proudly recognized as a Great Place to Work for 20 consecutive years

• Inclusive Culture: We are committed to an inclusive culture where every team member can be their authentic self

• Competitive Benefits: Benefit from competitive perks that start on day one

Inclusion & Equal opportunity employment:

We are an equal opportunity employer committed to diversity, inclusion & belonging . People seeking employment at Softchoice are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.

Require accommodation? We are ready to help:

We are proud to provide interview & employment accommodation during the recruitment and hiring process. If you require any accommodation to apply or interview for a position, please reach out directly to View email address on click.appcast.io (file:///C:/Users/dnik/AppData/Local/Microsoft/Windows/INetCache/Content.Outlook/CFB2RD0J/View email address on click.appcast.io) . We are committed to working with you to best meet your needs.

Our commitment to your experience:

We are committed to the safety of all applicants and team members. With that in mind, we have implemented digital interviewing for everyone. We understand that you may need to interview with distractions around you (such as children or furry friends) and we will be doing the same.

Before you start with us, we will conduct a criminal record check, verify your education, and check your references.

When you join Softchoice, we will onboard you remotely. Don't worry. It's quick, simple and you'll be connected with your new team in no time.

Job Requisition ID: 7299

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