Service Operations Assistant

Service Operations AssistantAre you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!At Albertsons Companies, we are looking for someone who's not just seeking a job, but someone who wants to make an impact. In this role, you'll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that's constantly evolving.Service Operations Assistant Position PurposeThe Service Operations Assistant supports the Service Operations Manager in overseeing front-end operations and delivering an outstanding customer experience. This position assists with supervising customer service associates, ensuring efficient front-end execution, maintaining operational compliance, and supporting daily store activities. The Service Operations Assistant helps create a welcoming environment for customers while promoting productivity, accountability, and operational excellence.Key Responsibilities Front-End OperationsAssist in overseeing daily front-end activities, including cashiering, customer service, and checkout performance.Support efficient operation of registers, self-checkout areas, service counters, and related customer service functions.Monitor customer flow and staffing levels to ensure prompt service and minimize wait times.Assist with opening, closing, and cash-handling procedures.Help ensure compliance with company operational standards and policies.Customer ServiceDeliver exceptional customer service and promote a customer-first culture.Respond to customer questions, concerns, and complaints in a professional and timely manner.Support associates in resolving customer service issues and escalations.Foster a positive shopping experience that encourages customer loyalty and satisfaction.Leadership & Team DevelopmentAssist with supervising, training, and coaching front-end associates.Communicate department goals, expectations, and performance standards.Support onboarding and development of new employees.Promote teamwork, accountability, and a positive workplace culture.Provide direction and support during daily operations.Cash Accountability & ComplianceAssist with cash office functions, register accountability, and balancing procedures.Ensure proper handling of cash, checks, coupons, gift cards, and other forms of payment.Support compliance with company policies, audit requirements, and loss-prevention procedures.Monitor operational practices to help reduce errors and shrink.Operational SupportCoordinate front-end activities to maximize efficiency and customer satisfaction.Assist with labor planning and daily workload distribution.Support store management in implementing company programs, promotions, and operational initiatives.Help maintain accurate records, reports, and required documentation.Safety & Store StandardsPromote a safe and clean work environment.Ensure front-end areas, customer service counters, and checkout lanes meet company presentation standards.Follow and enforce company safety procedures and policies.Report operational and safety concerns promptly.QualificationsHigh school diploma or equivalent preferred.Previous retail grocery or customer service experience preferred.Prior supervisory, leadership, or team lead experience preferred.Strong communication, problem-solving, and customer service skills.Ability to manage multiple priorities in a fast-paced environment.Basic knowledge of cash handling, retail operations, and customer service practices.Physical RequirementsAbility to stand and walk for extended periods.Ability to lift, carry, and move items weighing up to 25 pounds.Ability to perform repetitive motions such as reaching, bending, and scanning.Ability to work throughout various areas of the store as business needs require.Schedule RequirementsAvailability to work flexible schedules, including mornings, evenings, weekends, and holidays as business needs require.Success FactorsStrong customer service and leadership abilities.Effective communication and conflict-resolution skills.Attention to detail and operational accuracy.Ability to support a high-performing front-end team.Commitment to customer satisfaction, operational excellence, and company standards.We also provide a variety of benefits including:Competitive wages paid weeklyAccess to up to 50% of your earned wages before payday, via our partnership with StreamAssociate discountsHealth and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI BenefitsLeaders invested in your training, career growth and developmentAn inclusive work environment with talented colleagues who reflect the communities we serveAlbertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey! Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw's, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson's Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico's Community Markets, King's, Balducci's, and Albertson's Market Street. Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company's success. Bring your flavor Building the future of food and well-being starts with you. Join our team and bring your best self to the table.