Field Service Technician

Field Service Technician

Do you want to work with smart, motivated people in a culture built on innovation and problem-solving? Circuit Check, Inc. is seeking a Field Service Technician to support our in-circuit and functional test systems across North America.

Circuit Check, Inc. is a global leader in automated test systems and engineering solutions for complex electronics. Our teams span electrical, software, and mechanical engineering disciplines, with support personnel located throughout the United States, Canada, Mexico, Europe, Malaysia, and China.

This role is part of our Aftermarket services team under our Technology and Solutions Group (TSG), which is dedicated to developing and supporting next-generation test solutions while also ensuring that our current and legacy test systems remain fully supported and reliable throughout their entire lifecycle.

The Field Service Technician provides on-site and remote support for Circuit Check test systems, ensuring customers receive responsive, knowledgeable, and professional service. This role combines hands-on technical work, customer interaction, troubleshooting expertise, and collaboration with internal engineering teams. When not engaged at customer site or remote the Field Service Technician will assist CCI facility production needs or be utilized in quoting and fault determination.

Travel is required up to 50% of the time, including visits to customer sites and occasional trips to Circuit Check facilities for training or issue resolution.

Preferred location: Maple Grove, MN or Burlington, Ontario, though remote candidates based in US or Canada will be considered.

Customer Support & Field Service

• Perform on-site and remote maintenance for in-circuit and functional test systems
• Serve as the primary customer-facing technician during service visits, demonstrating professionalism, tact, and strong communication skills
• Troubleshoot system faults, diagnose issues, and implement corrective actions
• Provide guidance to customers on system operation, maintenance, and best practices.

Remote Troubleshooting & Technical Expertise

• Support customers through remote diagnostics and fault recognition when not traveling
• Collaborate with engineering teams to resolve escalated issues and document solutions
• Work with Product Managers and Engineers to inform future improvements to CCI products from documented field results.

Aftermarket Quoting Support

• Assist the aftermarket group by preparing parts quotes, revision updates, and service recommendations
• Assist in supporting ongoing customer relationships through responsive communication and technical clarity.

Training and Internal Collaboration

• Travel to Circuit Check facilities for hands-on training or to assist with complex issue resolution
• Provide customer training on system use, maintenance, and data collection tools
• Offer feedback to engineering and product teams based on field insights.

To perform this job successfully, you must be able to perform each essential duty satisfactorily, and regular attendance is required. The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job. Reasonable accommodations may be made to support individuals with disabilities.

• 2-3 years of Technical School training in electronics/mechanical, or equivalent military training
• Minimum of 3 years of work experience in electronics performing similar functions

Required:

• High school diploma and minimum of 3 years of hands-on experience in a technical role such as electronics technician, field service technician, test technician, or maintenance technician within a B2B, manufacturing, or industrial technology environment
• Familiarity with in-circuit test (ICT), functional test systems, automated test equipment (ATE), electronics troubleshooting, or production test environments
• Demonstrated ability to diagnose hardware and software faults, perform system repairs, and follow troubleshooting processes
• Strong customer-facing skills with the ability to work professionally on-site, communicate clearly, and build trust with operators, engineers, and production teams
• Ability to manage service visits, remote support tasks, and documentation with strong organization, follow-through, and attention to detail
• Comfortable working independently in the field with a proactive, self-directed approach and a strong sense of urgency
• Willingness to work additional hours during periods of high service demand or urgent customer needs
• Ability to travel up to 50%, including customer sites, trade events, and visits to Circuit Check facilities for training or issue resolution
• Strong interpersonal skills with the ability to represent Circuit Check professionally in customer environments
• Familiarity with electronics manufacturing, contract manufacturing, or test system integrators is beneficial

Preferred:

• Technical certifications or vocational training in electronics, electrical technology, mechatronics, or related fields
• Experience with test data systems, basic scripting, or software-driven test environments (LabVIEW, Python, C/C++) is a plus
• Experience using IFS or similar ERP systems for service orders, parts management, or documentation
• Experience using Salesforce or similar CRM systems for logging service activities and reviewing customer interactions
• Prior exposure to Circuit Check systems or similar test equipment
• Experience interacting with customers on job site and delivering technical training.

Physical Demands The physical demands described here must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to support individuals with disabilities.

• Majority of time is spent in usual factory work settings
• Ability to sit for extended lengths of time; bend, reach, stoop and twist as required
• Use of an office computer for completing work
• Regular exposure to moving mechanical parts and vibration; risk of electrical shock
• This position requires simple and firm grasping and fine manipulating of the hands to assemble, operate tooling and testing equipment
• Regular exposure to manufacturing areas which may entail exposure to dirt, dust, noise, machine chemicals, fumes, and other attributes common to this environment
• Ability to lift and carry up to 40 lbs.
• Ability to travel as necessary.

This job description reflects management's assignment of key responsibilities; it does not prescribe or restrict the tasks that may be assigned.

Compensation includes hourly base rate and performance-based quarterly profit sharing. Benefit offerings include medical, dental, vision, term life insurance, short-term and long-term disability, and retirement programs. Paid leave includes paid time off and holiday pay.

Circuit Check, Inc is an Equal Opportunity and Affirmative Action employer. No employee nor applicant for employment will be discriminated against because of race, creed, origin, marital status, sexual orientation, age, otherwise qualified disabled or veteran status or any other characteristic protected by law.

Individual base pay is based on several factors, including work location, relevant experience and skills, the responsibility of the role, and job duties/requirements.