Lead Client Care Coordinator

Key ResponsibilitiesClient Experience & Care CoordinationServe as the primary point of contact for new and existing clients, ensuring a warm, responsive, and professional experienceManage intake process including scheduling, matching clients with clinicians, and onboardingTroubleshoot client concerns with empathy, professionalism, and efficiencyMaintain high standards of communication across phone, email, and messaging platformsTeam LeadershipSupervise and support Client Care Coordinators, providing training, coaching, and performance oversightDevelop and maintain onboarding and training systems for client care team membersFoster a culture of excellence, responsiveness, and client-centered serviceOperations & SystemsOversee scheduling systems, clinician availability, and caseload flow across the practiceIdentify workflow inefficiencies and implement process improvementsEnsure accurate documentation and data tracking within EHR/CRM systemsSupport KPI tracking related to client acquisition, retention, and responsivenessCollaboration & CommunicationPartner with clinical and operations leadership to align client care processes with practice goalsCommunicate effectively with clinicians regarding scheduling, client needs, and transitionsSupport implementation of new initiatives and service linesQualifications3+ years of experience in administrative, client care, or operations roles (healthcare or mental health preferred)Prior leadership or supervisory experience strongly preferredStrong organizational and problem-solving skills with attention to detailExcellent interpersonal and communication skillsAbility to manage multiple priorities in a fast-paced environmentExperience with EHR systems, scheduling software, or CRM platforms preferredKey CompetenciesClient-centered mindset with high emotional intelligenceStrong leadership and accountabilitySystems thinker with ability to improve processesProactive, solution-oriented approachAbility to balance empathy with efficiencyWhat We OfferOpportunity to play a key role in a growing, mission-driven organizationCollaborative and supportive team cultureProfessional growth and leadership development opportunitiesCompetitive compensation Health, vision and dental insurance (full time)PTO and paid holidays (full time)
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