Customer Care Specialist

Job Title

Your Way Insurance is a people-first organization built on compassion, integrity, and service. Now part of Gallagher, a global leader in insurance, risk management, and consulting, you'll join a network of professionals committed to empowering individuals, businesses, and communities to thrive.

This is a fully remote role. An application with us takes only 3 minutes!

Job Description

How you'll make an impact:

• Accepting internal inbound calls from sales agents to conduct third party verification
• Verify client's information, Dr's & Rx as shown on their application & confirm intent to enroll
• Conduct HRA/MCA assessments
• Present options for Carrier mail order pharmacy
• Answer questions customer may have with their new plan

About You:

• An active Resident Health Insurance License and any additional certifications/licenses as required by CMS
• Ability to interact professionally with customers, addressing their needs and concerns effectively
• Experience using Customer Relationship Management (CRM) software, call center software, and Medicare Enrollment tools to manage customer interactions and resolve customer issues
• Skills in Microsoft Office applications for organizing and tracking information
• Attention to detail and the ability to maintain accurate and organized records of customer interactions
• Comprehensive understanding of Medicare regulations, policies, and procedures in the US healthcare system
• Ability to explain complex healthcare information to clients in a clear and understandable manner
• Commitment to ongoing education and training to stay updated with changes in Medicare regulations and policies as set by CMS and other relevant governing bodies
• A valid and active license to sell Medicare plans as well as prior experience working in the healthcare industry are desirable, but not required

Compensation and benefits:

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

Competitive compensation

Comprehensive benefits programs designed to support your well-being

Career development opportunities and ongoing learning

A collaborative, people-first culture with accessible leadership

The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn't align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles. Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)