Customer Care Specialist

Customer Service Specialist

Reports to: Customer Service Supervisor

Location: Tustin, CA

Company: JustFoodForDogs, LLC

Job Type: Full-time, Non-Exempt

About JustFoodForDogs:

JustFoodForDogs, the #1 vet recommended fresh food for dogs, is dedicated to helping pets live longer, healthier lives through real, whole-food nutrition. Founded in 2010, JustFoodForDogs revolutionized the fresh whole food movement for dogs when it opened the first open-to-the-public kitchen cooking food for dogs. All of our recipes are formulated by veterinarians and made with 100% human-grade ingredients. Today, consumers can find JustFoodForDogs at JustFoodForDogs retail locations, their favorite retailers and on-line at JustFoodForDogs.com. The company's offerings include daily meals, shelf-stable products, supplements, and treats. To learn more about JustFoodForDogs, visit JustFoodForDogs.com

About the Role

We're looking for a Customer Service Specialist who loves helping people and has a passion for pets. In this role, you'll be the primary point of contact for pet parents, answering questions, resolving issues, and providing guidance on our products and services.

The ideal candidate is friendly, organized, solutions-oriented, and enjoys creating positive customer experiences.

What You'll Do

• Support pet parents through phone and email
• Answer questions about products, orders, subscriptions, shipping, and account information
• Resolve customer concerns with empathy and professionalism
• Process orders, refunds, exchanges, and account updates
• Troubleshoot issues and partner with internal teams when additional support is needed
• Document customer interactions accurately in our CRM system
• Stay up to date on products, promotions, and company initiatives
• Identify opportunities to recommend products that best support a pet's needs
• Follow up with customers when needed to ensure a positive experience
• Perform other duties as assigned

What We're Looking For 2+ years of customer service experience in a call center, retail, hospitality, or similar environment Excellent verbal and written communication skills Strong problem-solving abilities and attention to detail Comfortable working across multiple systems and communication channels Ability to remain calm and professional when handling challenging situations Passion for helping customers and delivering exceptional service Experience with CRM systems such as Salesforce is a plus Pet industry, veterinary, or nutrition experience is a plus Schedule & Work Environment Ability to work a flexible schedule, including weekends and holidays as needed Reliable attendance and punctuality Comfortable working in a fast-paced environment Education High school diploma or equivalent required Bachelor's degree preferred

Tenets of the Pack (Company Values)

Live Our Mission We believe this is more than a job. It's a cause.

Be a Team Player We put company goals and success first.

Maintain a Positive Attitude We bring energy, enthusiasm, and drive to everything we do.

Deliver Results We play to win.

JUSTFOODFORDOGS is an Equal Opportunity Employer. JUSTFOODFORDOGS does not discriminate due to race, color, creed, religion, sex, sexual orientation, gender and/or gender identity or expression, marital or parental status, national origin, ethnicity, citizenship status, veteran or military status, age, disability, unemployment status or any other legally protected basis, and to the extent permitted by law.