Collections Representative

Working remotely on a full-time basis, the Collections Representative will manage inbound and outbound calls with customers who are delinquent on payments, assist in setting up repayment arrangements, and utilize soft-collection skills to resolve issues effectively. Key responsibilities Handle high volumes of inbound and outbound calls to assist customers 30-120+ days delinquent with their loans Utilize skip tracing methods to locate delinquent customers and prepare correspondence via email and text Maintain clear and concise account notes while meeting collection quality and quantity goals independently Required qualifications Minimum of a high school diploma or equivalent, with 2+ years of collections experience Availability to work between 8am-8pm CST, including two late nights and up to two Saturdays per month Excellent phone etiquette and typing skills, with the ability to remain calm in difficult situations Proficiency in Microsoft Outlook; experience with CRM programs is a plus Ability to prioritize tasks and make decisions effectively in a challenging environment