Collections Representative

Collections RepresentativeThe Langley Collections Team is Hiring new Team Members!Join our high-performing collections team and turn your persistence and people skills into real rewards. As a Collections Representative you'll receive competitive hourly pay plus the opportunity to earn a monthly performance incentive — up to approximately 18% of your base earnings — calculated directly on your collections results, productivity, and quality. If you're motivated by clear goals, enjoy problem-solving with customers, and want a role where strong performance directly increases your take-home pay, this is the job for you. We provide training, supportive coaching, and the tools you need to succeed — bring your drive and watch your earnings grow!Imagine being part of a company where your growth is valued and your journey is supported. Imagine yourself at Langley Federal Credit Union, where we're dedicated to shaping a meaningful path together. You belong at Langley.Langley Federal Credit Union is one of the 100 largest credit unions in the United States with over $5B in assets and over 400,000 members. We are constantly growing and have recently expanded to neighboring states and other parts of Virginia.Langley is committed to being the best place you will ever work, and it all begins with our comprehensive employee benefits package, which includes affordable medical, dental, and vision plans in addition to:Educational Assistance, encompassing books, lab fees, registration costs, and more.Support for Student Loan Repayment.Abundant Career Growth Opportunities.Time Off That Matters:Generous Paid Vacation that starts accumulating from day one, progressively increasing with every five years of service, up to a maximum cap.Celebrate 13 Paid Holidays, including your birthday and the day following Thanksgiving; enjoy Floating Holidays too!Paid Sick Time for all team members.Financial Security:Highly competitive 401K plan featuring a 6% company match, with immediate vesting with a ROTH IRA option.Company-covered short- and long-term disability insurance.Complimentary Life Insurance and the choice of additional Voluntary Life Insurance.Flexible Health Care and Dependent Care benefits.Job Summary:The Langley Collections Representatives Communicate with members on their delinquent accounts by phone. Recommends and negotiates solutions to improve member account statuses. Performs skip-tracing and documents accounts accordingly to negotiate payment, following all regulatory and Langley guidelines. Collection Representative efforts are rewarded by a monetary incentive plan.Essential Functions, Duties, and Responsibilities:Recommends resolutions to members with delinquent accounts by phone, manages and follows up when payment arrangements have not been met.Makes outbound collection attempts to members by telephone and or letter to determine reasons for delinquency and to assist them in bringing the account current on financial products like automobiles, personal loans, credit cards, mortgages, etc.Performs skip tracing inquiries and activities, as necessary to obtain contact information to contact members.Processes payment transfers and check by phone requests for members.Navigates multiple systems to contact, track and monitor member accounts.Utilizes negotiation skills to resolve defaults and delinquencies on members' accounts.Initiates repossession procedural workflows or legal workflows for review and assignment within a timely manner.Qualifications:One year of collections experience preferred; customer service, sales or related experience is required.One year of college or technical school preferred.Targeted Pay Range- $17.64 - $21.78Our Keys to Success:Service Champion – Adopts a service orientation, building trusting relationships and delivering value for associates, members, and communities.Langley Ambassador – Demonstrates a passion for Langley's vision, encouraging diversity, equity and inclusion while considering Langley's values when making decisions and taking accountability for delivering results.Agile in Action – Adapts to changes in the business, demonstrating innovation to improve Langley and advance the business into the future.Team Driven – Collaborates across Langley, communicating with transparency and prioritizing a team-based approach that delivers optimal outcomes for associates, members, and communities.Continuous Learner – Maintains an understanding of Langley's business and how value is delivered to members and actively pursues opportunities to grow oneself and strengthen the organization.Physical Requirements:The physical demands described here must be met by an employee to successfully perform this position's essential functions, duties, and responsibilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand, walk, and reach with hands and arms. Specific vision requirements for the job include close vision (at 20 inches or less).Working Conditions:The work environment characteristics described here represent those an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work will be performed in a temperature-controlled office environment where the noise level is typically moderate.This job description is not designed to cover or contain a comprehensive listing of functions, duties, or responsibilities required of the employee. Functions, duties, and responsibilities may change, or new ones may be assigned at any time, with or without notice.