Client Service Coordinator

SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator (CSC) drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team, ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families. ESSENTIAL RESPONSIBILITIES AND TASKS Live and exemplify the Five Principles of Mars, Inc. within self and team. Actively recruit new clients by promoting hospital services and routing the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team. Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients. Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health. Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services. Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service. Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments. Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures. Conduct administrative functions as necessary. Other job duties as assigned. SPECIAL WORKING CONDITIONS Ability to work at a computer for long periods of time. Ability to be confident around pets (i.e., dogs, cats, birds, reptiles, etc.). Client needs and work volume may often require more than 40 hours per week to complete essential duties of this job. This position requires special hours including working weekends and evenings. Associate is routinely exposed to a variety of pets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards and medication/controlled substances. EXPERIENCE, EDUCATION AND/OR TRAINING High School Diploma or equivalent preferred. Must be at least 18 years old to perform duties involving radiography (x-ray) and exposure to radioactive substances. One year related experience required with customer service preferred. Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training is preferred. PAY RANGES $15.00 - $18.69 hourly The pay range listed reflects a general hiring range for the area, with the specific rate determined based on the candidate’s experience, skill level, and education, and may vary depending on location or applicable minimum wage laws. BENEFITS Comprehensive Medical, Dental, and Vision Insurance: Peace of mind knowing your health and wellness are our top priorities. We cover essential medical, dental, and vision care. Generous Retirement Plans (401(k) and Roth): Invest in your future with a generous company match. Best-in-Class Student Debt Relief Program (for Full-Time DVMs): Support for veterinarians with significant student debt. Paid Time Off and Holidays: Recharged wellbeing with paid time off and holidays. Top-Tier Mental Health and Wellbeing Resources: Industry-leading resources, including free coaching and counseling sessions. Associate Life Insurance (company-paid) & Supplemental Life Insurance: Company-paid life insurance with optional supplemental coverage. Company-Paid Short- and Long-Term Disability: Financial protection for temporary or long-term disability. Flexible Spending Accounts (FSA): Pre-tax money to offset healthcare and dependent care expenses. Health Savings Account (HSA): Tax-advantaged HSA for medical expenses. Paid Parental Leave: Support for both birth and adoption. Continuing Education Allowance (for Eligible Positions): Financial assistance for pursuing continuing education. Back-Up Child and Elder Care & Family Support Resources: Assistance when life’s unpredictable moments arise. Fertility and Family Building Support: Support for fertility treatments and family-building options. Digital Exercise Therapy: Program to fit your busy lifestyle. Voluntary Protection Benefits: Coverage for unexpected events during hospital stays, critical illness, and accidents. Legal Plan: Affordable legal plan for various legal needs. Identity Protection: Safeguards personal information with alerts for suspicious activity. Commuter Benefits: Convenient, cost-effective daily commute. Three Free Optimum Wellness Plans for Pets: Provide pets with preventive and general care. Exclusive Discounts: Savings on products and services. Benefits eligibility is based on employment status. Full-time (FT) Associates are eligible for all benefit programs (Student Debt Program available for FT DVMs only); Part-time Associates are eligible for those benefits with an asterisk (*). #J-18808-Ljbffr