Personal Lines Client Service Manager

Overview
As part of our continued growth, we are building a talent pipeline for future Personal Lines Client Service Manager opportunities. While this role is not currently open, it is fully remote, and we welcome the opportunity to connect with strong talent for upcoming needs.

How you’ll make an impact
In this role, you’ll be the go-to person for our clients, helping them navigate their insurance needs with confidence. You’ll provide personalized service, answering questions about policies, endorsements, and claims, and offering solutions to meet their needs. Whether it’s discussing auto, homeowners, or umbrella policies, you’ll ensure our clients feel supported every step of the way.

You’ll also play a key role in maintaining accurate client and policy data, using Gallagher’s technology to streamline processes and improve service quality. By collaborating with your team, you’ll help secure existing business and drive the sale of additional services, all while managing multiple priorities with ease.

About You
Required: Bachelor’s degree with 0+ years client service and/or claims management experience - OR - High School degree or GED with 3+ years client service and/or claims management experience. Producer’s license. Strong written and verbal communication skills. Proficient in using technology as a tool to maximize productivity and quality. Appropriate licensing as required.

Nice to have:

1+ years of prior call center experience

Currently licensed in P&C

Working knowledge of Microsoft software, Applied Epic, and Salesforce

Here’s what you’ll bring to the role:

You’ll hold a bachelor’s degree or equivalent experience and demonstrate a commitment to client service

You’ll hold an active Producer’s license or be willing to obtain one within 90 days of hire

You’ll use written and verbal communication skills effectively and leverage technology to enhance productivity

You’ll apply practical experience in client-facing customer service (preferred) and use Microsoft Office tools like Excel, PowerPoint, Outlook, and Word proficiently

Compensation and Benefits
We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to, previous experience, education, pay market and geography, complexity or scope, specialized skill set, lines of business and practice area, supply and demand, and scheduled hours. On top of a competitive salary, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

Medical, dental, and vision plans, which start from day one

Life and accident insurance

401(K) and Roth options

Tax-advantaged accounts (HSA, FSA)

Educational expense reimbursement

Paid parental leave

Other benefits include:

Digital mental health services (Talkspace)

Flexible work hours (availability varies by office and job function)

Training programs

Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing

Charitable matching gift program

And more

Inclusion and diversity
We value inclusion and diversity

We believe that all persons are entitled to equal employment opportunity and prohibit any form of discrimination by our managers, employees, vendors or customers based on race, color, religion, creed, gender, including pregnancy status, sexual orientation, gender identity, gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, we will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

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