Business Analyst 2

Business Analyst 2

Are you ready for a fulfilling career where you can help strengthen essential statewide systems by turning business needs into clear, effective solutions? As a Business Analyst 2 with the Pennsylvania Department of Transportation (PennDOT), you will have the opportunity to support major technology and business operations. This role allows you to analyze system needs, guide improvements, and help ensure that critical processes run smoothly. You will work closely with business staff and information technology (IT) teams to solve problems and strengthen key applications. Apply today to begin your PennDOT journey and help drive solutions that support millions of drivers and vehicle owners across the Commonwealth!

This role supports Driver and Vehicle Services by analyzing system issues, guiding enhancements, and coordinating testing to ensure applications function properly. As a Business Analyst 2, you will perform the following duties:

• System Analysis: Evaluate system performance, document business needs, and identify process improvements
• Test Coordination: Develop testing plans, create scripts, and oversee defect tracking for application updates
• Project Support: Plan project tasks, gather requirements, and communicate progress to leadership
• Supervisory Duties: Lead staff responsible for testing, documentation, and issue analysis
• Issue Resolution: Research reported problems, document findings, and coordinate solutions with business and IT teams
• Stakeholder Communication: Collaborate with internal units, vendors, and external partners to support system operations

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with a 60-minute lunch.
• This position may require working off-hours, including weekends, to provide release support and issue resolution.
• Telework: You may have the opportunity to work from home (telework) part-time, upon successful completion of the training period and successful performance evaluation. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

Minimum Experience and Training Requirements:

• One year as a Business Analyst 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• One year as an Information Technology Trainee (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• Five years of business process analysis experience; or
• One year of business process analysis experience and a bachelor's degree; or
• An equivalent combination of experience and training.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• You must be able to perform essential job functions.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.
• All application materials and interview responses must reflect the applicant's own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.

Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to and click on Veterans.

Telecommunications Relay Service (TRS): 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.