Program Manager, Public Advisor's Office

Job Description and Duties The Public Advisor’s Office in the External Affairs Division supports the overall CPUC mission of serving the public interest by being a first and direct line of contact for customers, and a conduit of information between the public and CPUC decision-makers. We assist and educate the public in interacting with the CPUC and collect, analyze, and address customer comments and issues with regulated utilities. Under general direction of the Deputy Executive Director for External Affairs, the Program Manager manages all aspects of the Public Advisor’s Office (PAO) and the Business and Community Outreach group (BCO). The PAO provides procedural information and advice to individuals and groups who want to participate in formal CPUC proceedings; keeps the CPUC informed of barriers that prevent effective public participation; facilitates public forums, hearings, and voting meetings and provides programs and services to educate and assist the public, including special accommodations and interpreter services. BCO focuses on outreach to local stakeholders and community leaders, staffs leadership at County or City events, manages diversity grant programs, and oversees the Supplier Diversity Program and the Small Business Program. The incumbent ensures that PAO's processes are constantly updated to reflect changes in utility regulation and practice. #J-18808-Ljbffr California Public Utilities Commission