RWMOT - Banquet Server

Rosewood Mansion on Turtle Creek

Rosewood Mansion on Turtle Creek is located in Dallas, Texas. The hiring entity is the Food & Beverage - Services department for a full-time permanent position.

Our Purpose and Culture

We are driven to create a future where people and place enrich one another. We are wholly committed to rooting ourselves more deeply in every place we are in while setting new benchmarks for positive impact. As a pioneering collective with a common purpose, we curate extraordinary moments and honor the soul of every place along our journey. At Rosewood Hotel Group, we answer The Calling. Together, we Make the Place.

The Team

Our Food & Beverage team is dedicated to creating exceptional dining and event experiences for every guest. Working closely with Banquet and Restaurant leadership, this role plays an important part in delivering seamless service during functions, receptions, buffets, and special events while maintaining the highest standards of hospitality, professionalism, and attention to detail.

Your Role

As a Banquet Server, you will contribute to memorable guest experiences by providing attentive and efficient food and beverage service while ensuring all event requirements are executed to the highest standards. You will work collaboratively with colleagues across Food & Beverage operations to deliver exceptional service, maintain operational excellence, and support the success of each function from setup through breakdown.

How You'll Make the Place

• Prepare function rooms, tables, stations, and service areas in accordance with hotel and departmental standards.
• Deliver food and beverage service courteously, efficiently, and professionally throughout assigned events and functions.
• Serve alcoholic beverages responsibly while complying with all applicable liquor regulations and company policies.
• Anticipate guest needs, respond promptly to requests, and create positive guest experiences at every interaction.
• Maintain a thorough understanding of menus, beverage offerings, event requirements, and service procedures.
• Set up, monitor, refresh, and break down coffee breaks, receptions, buffet stations, and other function-related services.
• Handle guest concerns professionally and take appropriate action to ensure guest satisfaction.
• Maintain cleanliness, sanitation, organization, and proper storage of all work areas, equipment, and supplies.

Could This Be You?

• You have experience delivering food and beverage service within an upscale, luxury hotel, banquet, or restaurant environment.
• You are passionate about providing exceptional guest service and creating memorable experiences.
• You communicate clearly and professionally with guests and colleagues.
• You are highly organized, pay close attention to detail, and can remain calm in a fast-paced environment.
• You can confidently operate point-of-sale systems and accurately handle basic cash and payment transactions.
• You work effectively both independently and as part of a collaborative team.
• You exercise sound judgment and demonstrate responsibility when serving alcoholic beverages.
• You are able to meet the physical demands of the role, including prolonged standing, lifting, and moving throughout service areas.

Our Benefits

As part of our team, you'll enjoy a thoughtfully designed benefits package that supports your wellbeing, professional growth, and life beyond work. This includes medical coverage, retirement benefits, paid time off, complimentary room nights, learning and development opportunities, global career opportunities, and industry-leading paid parental leave supporting eligible associates across all paths to parenthood.

Our Commitment to You

At Rosewood Hotel Group, your voice is heard and valued. We're a community that encourages associates to be themselves, not fit into a fixed culture, and this philosophy shines through in our commitments to reflect and honor the history, culture, and geography of our destinations. We're not only committed to building and nurturing genuine, long-lasting relationships but to transforming them, and our Diversity, Equity and Inclusion (DEI) strategy helps put these principles into practice.

About Us

One of the most romantic hotels in Dallas, Rosewood Mansion on Turtle Creek retains the intimate ambience of the private residence it once was. Meticulously restored interiors and impeccable service, attentive associates and thoughtful amenities make it an icon among Dallas luxury hotels. For decades, the Mansion Restaurant has been acclaimed as one of the best restaurants in Dallas for fine dining. A proud tradition of culinary excellence is at the heart of all dining experiences at Rosewood Mansion on Turtle Creek, which also presents guests with options for al fresco and in-room dining.