Membership Consultant

AFC Fitness Membership Consultant

As a Membership Consultant, you will join the AFC sales team and become a key factor in accomplishing the sales goals set by our General Manager and COO. You will bring high energy and ambition and relish the opportunity to work in a fast paced, high growth health and wellness environment. You will be performing the day-to-day functions of a highly productive inside sales advisor, as well as having a concentrated focus on accomplishing team and club goals. As a great communicator, you will be able to successfully engage with potential and existing members to guide them on their unique path toward their best health outcomes. As a great listener, you will make them feel comfortable as you learn their pain points and effectively talk them through the many options available to them at AFC. You're a self-starter, and helping others is a natural impulse. You have the patience and determination to know that sometimes sales can be a long game, and that consistent follow-up wins every time.

Some of the day-to-day responsibilities include, but are not limited to:

• Direct conversation and guided walkthroughs with potential members.
• Reviewing, contacting, and qualifying inbound leads.
• Perform outbound email, texts, and phone prospecting based on internal lists.
• Reengage with longer term leads already in the AFC pipeline.
• Work with internal stakeholders on lead generation sources and strategies.

AFC Fitness Membership Consultant Checklist:

• Friendly, upbeat, positive demeanor with a team mentality.
• Able to complete full membership onboarding, using all software and systems. Book, sell, and complete new member checklist.
• Meet membership goals on a consistent basis with constant pursuit.
• Work with Senior Membership Consultant and General Manager so that all sales opportunities are met, and new opportunities are pursued.
• Actively engage in the pursuit and registration of Insurance Provided Memberships.
• Membership News and Promotions Communicated consistently to all teams, including the fitness floor and member services.
• Eye for detail Keeping tabs on improvements needed and overall club wellbeing.
• Resolve member related topics timely and professionally in conjunction with AFC Club Lead and GM.
• Effective time management and oversight of workflow.
• Monthly marketing plan and expectations. Business outreach to be organized and defined.
• Closeout plan, agenda and follow through. Closeout is a required shift Last day of month.
• Provide newsletter and social media topics and content.

Requirements:

• Marketing experience required.
• At least 1 year of sales experience required.
• Experience in the fitness industry is preferred.
• Working knowledge of systems Club Automation and VFP preferred; willingness to learn systems if coming in without experience
• Schedule to be determined by GM based on Club need. Report directly to SMC and General Manager.
• Work as a team with Senior Membership Consultant toward department level goals, while also pursuing individual goals as well.

Benefits:

• Health insurance (with vision)
• Dental insurance
• Life insurance
• Paid time off

Travel requirement:

• No travel