Pega Support Analyst

IT - Production Support Analyst | PLM | Maintenance & SupportProject Niche Skills Visa Dependent Profiles AllowedAttention All SuppliersRead Before Submitting: • Updated contact number and email ID is a mandatory request from our client for all the submissions • Limited to 2 submission per supplier. Please submit your best. • We prioritize endorsing those with complete and accurate information • Avoid submitting duplicate profiles. We will reject/disqualify immediately. • Make sure that candidate's interview schedules are updated. Please inform the candidate to keep their lines open.Mandatory: Please include in the resume the candidate's complete & updated contact information (phone number, email address and Skype ID) as well as a set of 5 interview timeslots over a 72-hour period after submitting the profile when the hiring managers could potentially reach to them. Profiles without the required details and time slots will be rejected.Minimum years of experience: 5+ Years Would you require the candidates to meet you for in person interview? No Is Skype/WebEx interview, OK? Teams Video Is this onsite/remote position: Onsite US If onsite, will you be considering relocation candidates: yesDetailed JD: Candidate should be Pega Certified Senior System Architect with 5+ years of experience in Pega version 7/8/Infinity Candidate must understand the business behind the application and use Pega skills to solve issues and implement solutions as per the best practices. Candidate must work closely with case processing group and understand the issues, perform root cause analysis, and provide fixes. Collaboration with business users is critical for this role. Candidate will understand the issues raised by different business groups and recommend short term and long term fixes accordingly. Candidate will work with junior and senior Pega developers to probe on issues, communicate and drive them to closure. Candidate will completely get involved in production support tasks for an important Pega workflow applicationRole and Responsibilities: Strong analytical abilities and background Able to communicate directly with users and business partners by answering and resolving feedback and production issues Ability to negotiate, have difficult conversations, build relationships across the company, and work closely with Architects and Tech leads Contribute to process improvements which includes suggesting Pega best practices to improve overall experience of the application for business Manage production incidents, service requests, and problem tickets while ensuring SLA compliance. Perform root cause analysis (RCA) and drive permanent resolution for recurring production issues. Coordinate with business teams, infrastructure teams, and development teams during critical production incidents. Participate in production release support, deployment validation, and post-release monitoring.Must Have Skills: Bachelor's degree in Computer Science, or related technical field; Understanding and demonstrated experience working with web tools. Proficient computer skills, especially Microsoft Office applicationsStrong technical and analytic skills; ability to understand complex systems and design communication around integration and interface points Financial Services experience is required and need to talk to users as needed in the job. Effective written and verbal communication skills. Excellent problem-solving skills and attention to detail